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~isPartOf:"International journal of consumer studies"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Elektronischer Datenträger als Beilage"
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Search: subject_exact:"Complaint management"
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Beschwerdemanagement
11
Complaint management
11
Consumer behaviour
9
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4
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4
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Aufsatz in Zeitschrift
Elektronischer Datenträger als Beilage
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Donoghue, Suné
3
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2
Strydom, Nina
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International journal of consumer studies
Journal of business research : JBR
69
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
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Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
Journal of service research
11
Journal of marketing management : MM
10
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
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International journal of production economics
8
Journal of strategic marketing
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Cogent business & management
6
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of services and operations management
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Journal of international consumer marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
11
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1
Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq
;
Fazili, Asif Iqbal
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-45
Persistent link: https://www.econbiz.de/10014465453
Saved in:
2
Is uniform pricing by competing retailers perceived as fair?
Wong, Phoebe
;
Vanharanta, Markus
;
Ng, Peggy M. L.
; …
- In:
International journal of consumer studies
48
(
2024
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014531729
Saved in:
3
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
4
Differences between Black and White South Africans in product failure attributions, anger and complaint behaviour
Donoghue, Suné
;
Strydom, Nina
;
Andrews, Lynda
; …
- In:
International journal of consumer studies
40
(
2016
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10011523494
Saved in:
5
Consumers' subjective and objective consumerism knowledge and subsequent complaint behaviour concerning consumer electronics : a South African perspective
Donoghue, Suné
;
Oordt, Chanelle van
;
Strydom, Nina
- In:
International journal of consumer studies
40
(
2016
)
4
,
pp. 385-399
Persistent link: https://www.econbiz.de/10011593307
Saved in:
6
Consumer trust relations with payment cards and banks : an exploratory study
Koivunen, Tuija
;
Tuorila, Helena
- In:
International journal of consumer studies
39
(
2015
)
2
,
pp. 85-93
Persistent link: https://www.econbiz.de/10011299586
Saved in:
7
The antecedents of complaint behaviour for Brazilian and French consumers of services
Matos, Celso Augusto de
;
Leis, Rodrigo Pinto
- In:
International journal of consumer studies
37
(
2013
)
3
,
pp. 327-336
Persistent link: https://www.econbiz.de/10009752215
Saved in:
8
Consumer complaint channel choice in online and offline purchases
Lee, Seul
;
Cude, Brenda J.
- In:
International journal of consumer studies
36
(
2012
)
1
,
pp. 90-96
Persistent link: https://www.econbiz.de/10009491760
Saved in:
9
Trying to complain : the impact of self-referencing on complaining intentions
Hansen, Ha°vard
;
Samuelsen, Bendik M.
;
Andreassen, Tor …
- In:
International journal of consumer studies
35
(
2011
)
4
,
pp. 375-382
Persistent link: https://www.econbiz.de/10009242225
Saved in:
10
The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Donoghue, Suné
;
De Klerk, Helena M.
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 456-467
Persistent link: https://www.econbiz.de/10003865173
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