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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of quality and service sciences"
~subject:"Dienstleistungsqualität"
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Search: "Relationship marketing"
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Dienstleistungsqualität
Beziehungsmarketing
160
Relationship marketing
160
Consumer behaviour
88
Konsumentenverhalten
88
Customer satisfaction
76
Kundenzufriedenheit
75
Service quality
69
Hotel industry
41
Hotellerie
41
Brand management
22
Markenführung
22
Gastronomie
20
Restaurant industry
20
Customer loyalty
18
Brand image
16
Markenimage
16
Beschwerdemanagement
15
Complaint management
15
Customer service
15
Kundenservice
15
Customer integration
14
Gastgewerbe
14
Hospitality industry
14
Kundenintegration
14
Viral marketing
13
Virales Marketing
13
Brand
12
Emotion
12
Markenartikel
12
Customer value
11
Kundenwert
11
Quality management
11
Qualitätsmanagement
11
Customer engagement
10
Arbeitsverhalten
9
Betriebliche Wertschöpfung
9
Confidence
9
Value creation
9
Vertrauen
9
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41
Free
1
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Article
69
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69
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69
Conference paper
1
Konferenzbeitrag
1
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English
69
Author
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Alnawas, Ibrahim
2
Dean, David
2
Gursoy, Dogan
2
Karlsson, Margareta
2
Kim, Soyeon
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Ahasanul Haque
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Anaya, Gerardo Joel
1
Anselmsson, Johan
1
Aparicio-Valverde, Mireia
1
Arun Kumar Tarofder
1
Astrini, Nidya Judhi
1
Azam, S. M. Ferdous
1
Aziz, Mariam Ashraf
1
Bai, Billy
1
Bakti, I Gede Mahatma Yuda
1
Baloglu, Seyhmus
1
Basu, Debarati
1
Bharwani, Sonia
1
Bilgihan, Anil
1
Biswas, Abhijeet
1
Bouranta, Nancy
1
Bujisic, Milos
1
Buk, Tuba Bozaykut
1
Busser, James
1
Caber, Meltem
1
Cai, Ruiying
1
Chacko, Dony Peter
1
Chakraborty, Kamalika
1
Chang, Feng-hsiang
1
Chen, Annie Huiling
1
Chen, Joseph
1
Chen, Kaung-hwa
1
Chen, Sandy C.
1
Chen, Yong
1
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Published in...
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International journal of contemporary hospitality management
International journal of quality and service sciences
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
69
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1
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
2
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
6
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
7
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
8
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
9
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
10
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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