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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Service business"
~subject:"Dienstleistungsqualität"
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Search: "Relationship marketing"
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Dienstleistungsqualität
Beziehungsmarketing
200
Relationship marketing
200
Consumer behaviour
108
Konsumentenverhalten
108
Customer satisfaction
95
Kundenzufriedenheit
95
Service quality
88
Hotel industry
41
Hotellerie
41
Brand management
26
Markenführung
26
Customer integration
22
Kundenintegration
22
Beschwerdemanagement
21
Complaint management
21
Gastronomie
21
Restaurant industry
21
Brand image
20
Markenimage
20
Customer loyalty
19
Customer service
18
Kundenservice
18
Emotion
17
Customer value
16
Kundenwert
16
Confidence
15
Satisfaction
15
Social Web
15
Social web
15
Vertrauen
15
Betriebliche Wertschöpfung
14
Gastgewerbe
14
Hospitality industry
14
Lieferantenmanagement
14
Supplier relationship management
14
Value creation
14
Viral marketing
14
Virales Marketing
14
Arbeitsverhalten
13
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Undetermined
68
Free
1
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Article
88
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Article in journal
88
Aufsatz in Zeitschrift
88
Language
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English
88
Author
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Le Nguyen Hau
3
Alnawas, Ibrahim
2
Gursoy, Dogan
2
Kim, Soyeon
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Wu, Luorong
2
Aa, Zanna van der
1
Abu Farha, Allam K.
1
Abualqumboz, Moheeb
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alan, Alev Kocak
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Aziz, Mariam Ashraf
1
Bai, Billy
1
Bali, Zsofia
1
Baloglu, Seyhmus
1
Becker, Marc
1
Bharwani, Sonia
1
Bilgihan, Anil
1
Bloemer, Johanna M.
1
Bujisic, Milos
1
Busser, James
1
Caber, Meltem
1
Cai, Ruiying
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Chang, Feng-hsiang
1
Chen, Annie Huiling
1
Chen, I. Fei
1
Chen, Joseph
1
Chen, Kaung-hwa
1
Chen, Lily Shui-lien
1
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Published in...
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International journal of contemporary hospitality management
Service business
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
Journal of travel and tourism marketing
43
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
88
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
3
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
6
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
7
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
8
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
9
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
10
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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