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~isPartOf:"International journal of contemporary hospitality management"
~person:"Abu Farha, Allam K."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beschwerdemanagement
1
Beziehungsmarketing
1
Brand forgiveness
1
Complaint management
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Consumer behaviour
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Customer satisfaction
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Hospitality
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Interpersonal attachment styles
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Kundenzufriedenheit
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Service
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Service quality
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Abu Farha, Allam K.
Alnawas, Ibrahim
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International journal of contemporary hospitality management
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The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
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