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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Beschwerdemanagement"
~subject:"Dienstleistungsqualität"
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Beschwerdemanagement
Dienstleistungsqualität
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Kundenservice
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
7
Social Web
7
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27
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48
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48
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48
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English
48
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Alnawas, Ibrahim
2
Gursoy, Dogan
2
Kim, Soyeon
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Au, Norman
1
Aziz, Mariam Ashraf
1
Bai, Billy
1
Baloglu, Seyhmus
1
Bharwani, Sonia
1
Bilgihan, Anil
1
Bradley, Graham L.
1
Bujisic, Milos
1
Busser, James
1
Caber, Meltem
1
Cai, Ruiying
1
Chang, Feng-hsiang
1
Chen, Annie Huiling
1
Chen, Joseph
1
Chen, Kaung-hwa
1
Chen, Sandy C.
1
Chen, Yong
1
Chi, Christina G.
1
Chi, Christina Geng-Qing
1
Chi, Christina Geng-qing
1
Choi, Laee
1
Chon, Kaye
1
Chow, Cheris W. C.
1
Chua, Bee-Lia
1
Chung, Jae-eun
1
Cobanoglu, Cihan
1
Deng, Aimin
1
Diep Ngoc Su
1
Duy Quy Nguyen-Phuoc
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
183
International journal of hospitality management
122
Journal of business research : JBR
113
The journal of services marketing
98
The service industries journal
80
Journal of hospitality marketing & management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of service research : JSR
51
Services marketing quarterly
51
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
39
Cogent business & management
31
Tourism management : research, policies, practice
31
The TQM journal : the international review of organizational improvement
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
The international journal of bank marketing : IJBM
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of the Academy of Marketing Science
24
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management
22
Managing service quality : MSQ ; an international journal
22
Journal of air transport management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
International journal of services, economics and management
20
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
Journal of retailing
18
International journal of quality & reliability management
17
European journal of marketing : EJM
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice
16
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ECONIS (ZBW)
48
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1
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
2
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
6
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
7
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
8
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
9
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
10
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
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