//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Brand image"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Relationship marketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Brand image
Dienstleistungsqualität
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Kundenservice
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
7
Social Web
7
more ...
less ...
Online availability
All
Undetermined
36
Type of publication
All
Article
58
Type of publication (narrower categories)
All
Article in journal
58
Aufsatz in Zeitschrift
58
Language
All
English
58
Author
All
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Gursoy, Dogan
2
Han, Heesup
2
Hyun, Sunghyup Sean
2
Kim, Soyeon
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Ammari, Nedra Bahri
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Asante, Bismark Omane
1
Aziz, Mariam Ashraf
1
Bai, Billy
1
Ballester, Estefania
1
Baloglu, Seyhmus
1
Ben Khelil, Haykel
1
Bharwani, Sonia
1
Boateng, Henry
1
Bujisic, Milos
1
Busser, James
1
Caber, Meltem
1
Cai, Ruiying
1
Chang, Feng-hsiang
1
Chen, Annie Huiling
1
Chen, Joseph
1
Chen, Kaung-hwa
1
Chen, Sandy C.
1
Chen, Yong
1
Chi, Christina G.
1
Chi, Christina Geng-Qing
1
Chi, Christina Geng-qing
1
Choi, Laee
1
Choi, Young Gin
1
Chon, Kaye
1
Choo, Seung-woo
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of retailing and consumer services
239
Journal of business research : JBR
196
International journal of hospitality management
142
The journal of services marketing
99
The service industries journal
80
The journal of product & brand management
79
The journal of brand management : an international journal
67
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
54
Cogent business & management
51
Asia Pacific journal of marketing and logistics
50
Journal of service research : JSR
48
Service business
46
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of service management
44
Tourism management : research, policies, practice
43
Journal of strategic marketing
41
Psychology & marketing
41
Marketing intelligence & planning
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
European journal of marketing : EJM
33
Journal of the Academy of Marketing Science
31
The international journal of bank marketing : IJBM
31
The TQM journal : the international review of organizational improvement
30
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
26
Journal of service research
26
Journal of air transport management
25
International journal of quality and service sciences
24
Total quality management & business excellence
24
Journal of marketing
22
Journal of marketing management : MM
22
Managing service quality : MSQ ; an international journal
22
International journal of electronic customer relationship management : IJECRM
21
International journal of electronic marketing and retailing : IJEMR
21
International journal of internet marketing and advertising : IJIMA
21
International journal of services and operations management
21
Journal of service theory and practice : JSTP
21
more ...
less ...
Source
All
ECONIS (ZBW)
58
Showing
1
-
10
of
58
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
2
Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
Saved in:
3
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
6
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
7
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
8
Interactive CSR campaign and symbolic brand benefits : a moderated mediation model of brand trust and self-congruity in the restaurant industry
Sung, Kyong Sik
;
Lee, Seoki
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4535-4554
Persistent link: https://www.econbiz.de/10014430133
Saved in:
9
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
10
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->