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~isPartOf:"International journal of economic perspectives : IJEP"
~isPartOf:"International journal of quality and service sciences"
~subject:"Hochschule"
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Search: "Dienstleistungsqualität"
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Hochschule
Dienstleistungsqualität
137
Service quality
135
Kundenzufriedenheit
67
Customer satisfaction
66
Consumer behaviour
35
Konsumentenverhalten
35
Quality management
34
Qualitätsmanagement
34
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29
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Cini, Daniela
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Pencarelli, Tonino
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Splendiani, Simone
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Abd Al-Aziz Hamed Al-Refaei
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
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Al-Joodeh, Miase Nazem Aziz
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Lee Heng Wei
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Lycke, Liselott
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Marttila, Esa
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1
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Saravanan Raman
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International journal of economic perspectives : IJEP
International journal of quality and service sciences
Journal of marketing for higher education
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
14
Economics of education review
13
NBER Working Paper
13
NBER working paper series
13
Working paper / National Bureau of Economic Research, Inc.
12
International review on public and non-profit marketing
11
Discussion paper series / IZA
10
Services marketing quarterly
9
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
Journal of Asian finance, economics and business : JAFEB
6
Total quality management & business excellence
6
Cogent business & management
5
European research studies
5
Journal of human resources : JHR
5
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
International journal of services, economics and management
4
Projekt Qualitätssicherung
4
Quality management journal : QMJ
4
Arbeitspapier
3
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
International business and economics research journal
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of education economics and development : IJEED
3
International journal of services and operations management : IJSOM
3
Problems and perspectives in management : PPM ; international research journal
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The service industries journal
3
Wegweiser ... Qualitätssicherung an Hochschulen : Projekt Qualitätsmanagement
3
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ECONIS (ZBW)
13
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Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
3
Determining quality standards in higher education : an evaluation of culture and society
Tokel, Aytaç
;
Özkan, Timuçin
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 499-504
Persistent link: https://www.econbiz.de/10011763477
Saved in:
4
The pathology of the quality of educational services in Payam-e-Noor University of Karaj
Zarandi, Hossein Poursoltani
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 988-997
Persistent link: https://www.econbiz.de/10011764093
Saved in:
5
Building quality culture in higher education
Lycke, Liselott
;
Tano, Ingrid
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
Saved in:
6
Mediating role of student satisfaction on the relationship between educational quality, service quality and the adoption of e-learning
Al-Joodeh, Miase Nazem Aziz
;
Poursalimi, Mojtaba
; …
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
3
,
pp. 1772-1779
Persistent link: https://www.econbiz.de/10012211813
Saved in:
7
Perceived quality of administrative services and its consequences on students' behavioral intentions
Al-Kilani, Mohammad Hani
;
Twaissi, Naseem
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10011650531
Saved in:
8
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
9
A systematic review of quality of student experience in higher education
Tan, Adrian Heng Tsai
;
Muskat, Birgit
;
Zehrer, Anita
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 209-228
Persistent link: https://www.econbiz.de/10011587121
Saved in:
10
Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
Saved in:
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