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~isPartOf:"International journal of economic perspectives : IJEP"
~isPartOf:"Services marketing quarterly"
~subject:"Hochschule"
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Search: "Dienstleistungsqualität"
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Hochschule
Dienstleistungsqualität
166
Service quality
166
Customer satisfaction
86
Kundenzufriedenheit
86
Consumer behaviour
71
Konsumentenverhalten
71
Beziehungsmarketing
56
Relationship marketing
56
service quality
21
Dienstleistungssektor
19
Service industry
19
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14
Services marketing
14
Brand management
12
Customer service
12
Higher education institution
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Kundenservice
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Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Gesundheitsversorgung
11
Health care
11
Arbeitszufriedenheit
10
Dienstleistung
10
Job satisfaction
10
Services
10
customer satisfaction
10
satisfaction
10
Bank
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Hospital
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India
9
Indien
9
Krankenhaus
9
Quality management
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Qualitätsmanagement
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USA
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loyalty
8
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English
12
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Al-Joodeh, Miase Nazem Aziz
1
Arrivabene, Lorena Silva
1
Clark, Melissa N.
1
Dholakia, Ruby R.
1
Dinsmore, John
1
Esfidani, Mohammad Rahim
1
Fazli-Salehi, Reza
1
Fine, Monica B.
1
Goodrich, Kendall
1
Kenney, Matthew G.
1
Khanfar, Nile M.
1
Kumara, P. A. P. Samantha
1
Lagzian, Mohammed
1
Mattoso, Cecília Lima de Queirós
1
Paul, Rik
1
Poursalimi, Mojtaba
1
Pradhan, Sudeepta
1
Scheuer, Cara-Lynn
1
Schiller, Shu
1
Stephenson, Amber L.
1
Swani, Kunal
1
Tokel, Aytaç
1
Torres, Ivonne M.
1
Ushantha, R. A. Chanaka
1
Vieira, Paulo Roberto da Costa
1
Wamwara, Wakiuru
1
Yerger, David B.
1
Zarandi, Hossein Poursoltani
1
Zúñiga, Miguel Ángel
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Özkan, Timuçin
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International journal of economic perspectives : IJEP
Services marketing quarterly
Journal of marketing for higher education
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
14
Economics of education review
13
NBER Working Paper
13
NBER working paper series
13
Working paper / National Bureau of Economic Research, Inc.
12
International journal of quality and service sciences
11
International review on public and non-profit marketing
11
Discussion paper series / IZA
10
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
Journal of Asian finance, economics and business : JAFEB
6
Total quality management & business excellence
6
Cogent business & management
5
European research studies
5
Journal of human resources : JHR
5
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
International journal of services, economics and management
4
Projekt Qualitätssicherung
4
Quality management journal : QMJ
4
Arbeitspapier
3
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
International business and economics research journal
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of education economics and development : IJEED
3
International journal of services and operations management : IJSOM
3
Problems and perspectives in management : PPM ; international research journal
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The service industries journal
3
Wegweiser ... Qualitätssicherung an Hochschulen : Projekt Qualitätsmanagement
3
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ECONIS (ZBW)
12
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1
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
2
Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university
Arrivabene, Lorena Silva
;
Vieira, Paulo Roberto da Costa
; …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10012179174
Saved in:
3
Developing a specialized service quality model for universities
Fazli-Salehi, Reza
;
Esfidani, Mohammad Rahim
;
Torres, …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012179177
Saved in:
4
Achieving student satisfaction and student loyalty in higher education : a focus on service value dimensions
Paul, Rik
;
Pradhan, Sudeepta
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 245-268
Persistent link: https://www.econbiz.de/10012179184
Saved in:
5
Determining quality standards in higher education : an evaluation of culture and society
Tokel, Aytaç
;
Özkan, Timuçin
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 499-504
Persistent link: https://www.econbiz.de/10011763477
Saved in:
6
The pathology of the quality of educational services in Payam-e-Noor University of Karaj
Zarandi, Hossein Poursoltani
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 988-997
Persistent link: https://www.econbiz.de/10011764093
Saved in:
7
Internal stakeholders' claims on branding a state university
Dholakia, Ruby R.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 226-238
Persistent link: https://www.econbiz.de/10011798686
Saved in:
8
Mediating role of student satisfaction on the relationship between educational quality, service quality and the adoption of e-learning
Al-Joodeh, Miase Nazem Aziz
;
Poursalimi, Mojtaba
; …
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
3
,
pp. 1772-1779
Persistent link: https://www.econbiz.de/10012211813
Saved in:
9
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Saved in:
10
Value-added university services : the importance of on-campus recreational facilities
Fine, Monica B.
;
Clark, Melissa N.
;
Scheuer, Cara-Lynn
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 24-35
Persistent link: https://www.econbiz.de/10011452135
Saved in:
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