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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"International journal of services and operations management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
218
Konsumentenverhalten
218
Online retailing
88
Online-Handel
88
Customer satisfaction
59
Beziehungsmarketing
57
Relationship marketing
57
E-commerce
52
Electronic Commerce
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Dienstleistungsqualität
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Service quality
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Internet marketing
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Online-Marketing
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Social Web
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Social web
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Einzelhandel
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India
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Confidence
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consumer behaviour
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online shopping
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customer satisfaction
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trust
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Al Khasawneh, Mohammad Hamdi
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Acharyulu, G. V. R. K.
1
Ahmad, Alaeddin Mohammad Khalaf
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Akrimi, Yosra
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Akroush, Mamoun N.
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Al Naimi, Husam
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Aslam, Faheem
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Assimakopoulos, Costas
1
Awan, Tahir Mumtaz
1
Azilah Kasim
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Babayof, Ladan
1
Bajpai, Naval
1
Baskaran, Kamaladevi
1
Bateman, Patrick J.
1
Bhatnagar, Amit
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Cardoso, Margarida
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1
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1
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1
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1
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International journal of electronic marketing and retailing : IJEMR
International journal of services and operations management
Journal of retailing and consumer services
327
International journal of hospitality management
197
Journal of business research : JBR
158
Journal of travel and tourism marketing
125
The journal of services marketing
110
Tourism management : research, policies, practice
103
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
85
Cogent business & management
74
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
73
Tourism management perspectives : TMP
65
Services marketing quarterly
58
The service industries journal
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
51
Psychology & marketing
51
Tourism analysis : an interdisciplinary tourism & hospitality journal
47
Service business
44
Journal of service management
40
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
37
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
Journal of Asian finance, economics and business : JAFEB
32
Journal of hospitality and tourism insights
32
The international review of retail, distribution and consumer research
29
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
Journal of vacation marketing
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
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ECONIS (ZBW)
59
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1
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
2
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
3
The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience : a structural equation modelling approach
Ahmad, Alaeddin Mohammad Khalaf
;
Kakeesh, Dana
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012695449
Saved in:
4
Investigating last-mile delivery options on online shoppers experience and repurchase intention
Salini Devi Rajendran
;
Siti Norida Wahab
- In:
International journal of electronic marketing and …
13
(
2022
)
2
,
pp. 224-241
Persistent link: https://www.econbiz.de/10013255657
Saved in:
5
Antecedents of m-commerce satisfaction and purchase behaviour in the footwear industry
Haque, Mehruba
;
Wong, Amy
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 259-279
Persistent link: https://www.econbiz.de/10014309727
Saved in:
6
Interactive websites of e-malls instigate intentions to generate e-WoM
Awan, Tahir Mumtaz
;
Latif, Tayyaba
;
Aslam, Faheem
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 319-333
Persistent link: https://www.econbiz.de/10014309741
Saved in:
7
The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction
Kennedy, E. Noble
;
Kundu, Goutam Kumar
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 360-389
Persistent link: https://www.econbiz.de/10014309744
Saved in:
8
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
9
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
10
How to satisfy him and her, and get loyalty in mobile commerce shopping application
Panitharn Juntongjin
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
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