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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Consumer behaviour"
~subject:"Theorie"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Theorie
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
26
Kundenzufriedenheit
26
Konsumentenverhalten
22
Online retailing
17
Online-Handel
17
Beziehungsmarketing
14
Relationship marketing
14
E-commerce
12
Electronic Commerce
12
customer satisfaction
10
Website
6
Einzelhandel
5
Retail trade
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e-commerce
5
Product quality
4
Produktqualität
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Dienstleistungssektor
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Internet marketing
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Online-Marketing
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Quality management
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Qualitätsmanagement
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Service industry
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e-service quality
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service quality
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trust
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Beschwerdemanagement
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Customer service
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Gastgewerbe
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Hospitality industry
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India
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Acharyulu, G. V. R. K.
1
Al Haj Dawood, Emilia
1
Al Khasawneh, Mohammad Hamdi
1
Al-Dmour, Hani
1
Al-Dmour, Rand H.
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Bateman, Patrick J.
1
Bhatnagar, Amit
1
Freitas, André Luís Policani
1
Ghose, Sanjoy
1
Ha Thu Nguyen
1
Haddad, Natalie
1
Haque, Mehruba
1
Haverila, Kai
1
Haverila, Matti J.
1
Jiménez, Fernando R.
1
Jun, Minjoon
1
Jung, Na Young
1
Kamble, Aakash
1
Keillor, Bruce D.
1
Kennedy, E. Noble
1
Kim, Renee B.
1
Kiran, Ravi
1
Kundu, Goutam Kumar
1
Mahdzan, Nurul Shahnaz
1
Masa'deh, Ra'ed
1
McLaughlin, Caitlin
1
Mohd-Any, Amrul Asraf
1
Najib, Moh Farid
1
Nguyen Hai Ninh
1
Nwokah, N. Gladson
1
Palacios, Sergio
1
Papaioannou, Eugenia
1
Park, Joonyong
1
Phuong Hien Nguyen
1
Ranjan, Priyadarshi
1
Sah, Ash N.
1
Santos, Ana Carla de Souza Gomes dos
1
Sarmaniotis, Christos
1
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International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
233
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
49
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
28
Journal of air transport management
27
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
European journal of marketing : EJM
23
International journal of quality & reliability management
23
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
Journal of service research
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Quality management journal : QMJ
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
International journal of retail and distribution management
18
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ECONIS (ZBW)
22
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1
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
2
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
3
Antecedents of m-commerce satisfaction and purchase behaviour in the footwear industry
Haque, Mehruba
;
Wong, Amy
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 259-279
Persistent link: https://www.econbiz.de/10014309727
Saved in:
4
The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction
Kennedy, E. Noble
;
Kundu, Goutam Kumar
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 360-389
Persistent link: https://www.econbiz.de/10014309744
Saved in:
5
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
6
The importance of service convenience and temporal personality for omnichannel customer equity and shopping behaviour
Park, Joonyong
;
Kim, Renee B.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 443-465
Persistent link: https://www.econbiz.de/10014309990
Saved in:
7
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
8
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
9
An exploration of online shopping convenience dimensions and their associations with customer satisfaction
Palacios, Sergio
;
Jun, Minjoon
- In:
International journal of electronic marketing and …
11
(
2020
)
1
,
pp. 24-49
Persistent link: https://www.econbiz.de/10012199568
Saved in:
10
Analysis of the effects of ease of use, enjoyment, perceived risk on perceived value and subsequent satisfaction created in the context of C2C online exchanges
Al Khasawneh, Mohammad Hamdi
;
Haddad, Natalie
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 217-238
Persistent link: https://www.econbiz.de/10012251127
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