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~isPartOf:"International journal of hospitality management"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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International journal of hospitality management
Journal of air transport management
4
International journal of contemporary hospitality management
3
Tourism management : research, policies, practice
3
International journal of bank marketing
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
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Decision : official journal of Indian Institute of Management Calcutta
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International journal of quality & reliability management
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Journal of consumer research : JCR ; an interdisciplinary journal
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of marketing research
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ECONIS (ZBW)
7
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1
Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, YunYing
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014334428
Saved in:
2
Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato
;
Rakshit, Krishanu
;
Mandal, Prasenjit
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
Saved in:
3
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
4
Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation
Kai Ding
;
Choo, Wei Chong
;
Keng Yap Ng
;
Ng, Siew Imm
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389781
Saved in:
5
"How was your meal?" : examining customer experience using Google maps reviews
Boonyanit Mathayomchan
;
Viriya Taecharungroj
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012300201
Saved in:
6
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
7
What can big data and text analytics tell us about hotel guest experience and satisfaction?
Xiang, Zheng
;
Schwartz, Zvi
;
Gerdes, John H.
;
Uysal, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 120-130
Persistent link: https://www.econbiz.de/10010501931
Saved in:
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