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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services and operations management"
~subject:"quality"
~subject:"service quality"
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Search: "Dienstleistungsqualität"
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quality
service quality
Dienstleistungsqualität
209
Service quality
206
Customer satisfaction
102
Kundenzufriedenheit
102
Qualitätsmanagement
97
Quality management
95
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
36
Konsumentenverhalten
36
India
29
Indien
29
customer satisfaction
29
Hospital
22
Krankenhaus
22
Gesundheitsversorgung
21
Gesundheitswesen
21
Health care
21
Health care system
21
Measurement
19
Messung
19
Bank
18
Performance measurement
18
Performance-Messung
18
Product quality
18
Produktqualität
18
AHP-Verfahren
16
Dienstleistungssektor
16
SERVQUAL
16
Service industry
16
AHP approach
15
Customer service
15
Kundenservice
15
Faktorenanalyse
14
Jordanien
14
Structural equation model
14
Strukturgleichungsmodell
14
Factor analysis
13
Jordan
13
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76
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Adil, Mohd
5
Al-Hawary, Sulieman Ibraheem Shelash
2
Asif, Muhammad
2
Boon-Cheong Chew
2
Herrera, Roberto
2
Kamakoty, Juhi
2
Lay Hong Tan
2
Nasir, Mohd
2
Sadiq, Mohd
2
Shahin, Arash
2
Skordoulis, Michalis
2
Sohani, Nagendra
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Aboumasoudi, Abbas Sheikh
1
Adams, Samuel
1
Adeinat, Iman M.
1
Adel, Riham
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Ahmad, Haseeb
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawamleh, Mohammad
1
Alawneh, Afnan
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Amponsah, Christian Tabi
1
Anber Abraheem Shlash Mohammad
1
Anbuoli, P.
1
Anish, M. N.
1
Anupriya, N. R.
1
Apornak, Arash
1
Arabzad, S. Mohammad
1
Arora, Hitesh
1
Arora, Padmasai
1
Atulkar, Sunil
1
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International journal of productivity and quality management : IJPQM
International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Total quality management & business excellence
33
Cogent business & management
25
Quality management journal : QMJ
21
Services marketing quarterly
21
Journal of hospitality marketing & management
19
International journal of services, economics and management
18
The service industries journal
17
International journal of business information systems : IJBIS
15
International journal of services and operations management : IJSOM
15
Journal of travel and tourism marketing
15
International journal of business excellence : IJBEX
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Journal for global business advancement : JGBA
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Health care management review : HCM review
8
International journal of business excellence
8
Nepalese journal of finance : a publication of Uniglobe College
8
Health marketing quarterly
7
International journal of business and globalisation : IJBG
7
International journal of services technology and management
7
Nepalese journal of economics : a publication of Uniglobe College
7
Administrative Sciences : open access journal
6
CHE research paper
6
Global business review
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
International journal of shipping and transport logistics : IJSTL
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Problems and perspectives in management : PPM ; international research journal
6
Journal of business economics and management
5
Journal of vacation marketing
5
Manufacturing & service operations management : M & SOM
5
Market : review for marketing theory and practice
5
Tourism economics : the business and finance of tourism and recreation
5
CESifo working papers
4
Discussion paper / Tinbergen Institute
4
European research studies
4
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ECONIS (ZBW)
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
3
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
4
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
5
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
6
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
7
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
8
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
9
Competence in quality of pharmaceuticals by quality benchmarking : a conceptual discussion
Charyulu, R. Narayana
;
Narayanan, V. Anoop
;
Sandeep, D. S.
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 216-225
Persistent link: https://www.econbiz.de/10013448944
Saved in:
10
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
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