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~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"AHP-Verfahren"
~subject:"quality"
~subject:"service quality"
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AHP-Verfahren
quality
service quality
Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
Kundenzufriedenheit
47
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
17
Product quality
17
Produktqualität
17
customer satisfaction
14
Gesundheitsversorgung
13
Health care
13
Gesundheitswesen
12
Health care system
12
Measurement
11
Messung
11
AHP approach
10
Bank
10
Consumer behaviour
10
Jordanien
10
Konsumentenverhalten
10
quality management
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Jordan
9
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
Fuzzy sets
8
Fuzzy-Set-Theorie
8
India
7
Indien
7
Patienten
7
Patients
7
Performance measurement
7
Performance-Messung
7
SERVQUAL
7
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English
51
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Shahin, Arash
4
Adil, Mohd
3
Arabzad, S. Mohammad
3
Shirouyehzad, Hadi
3
Boon-Cheong Chew
2
Dabestani, Reza
2
Herrera, Roberto
2
Lay Hong Tan
2
Lofti, Farhad Hosseinzadeh
2
Nasir, Mohd
2
Skordoulis, Michalis
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
Aboumasoudi, Abbas Sheikh
1
Adel, Riham
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Allada, Vijaya Kameswari
1
Anber Abraheem Shlash Mohammad
1
Anupriya, N. R.
1
Apornak, Arash
1
ArabYarmohammadi, Mohammad
1
Atulkar, Sunil
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Awasthi, Anjali
1
Balouei Jamkhaneh, Hadi
1
Barreto, Rister
1
Battal, Aslı
1
Başaran, Bülent
1
Bhatia, Manjot Singh
1
Boo, Je-Man
1
Chalikias, Miltiadis
1
Charyulu, R. Narayana
1
Choung, Eun-Mi
1
Dahar, Hind
1
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International journal of productivity and quality management : IJPQM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of services and operations management
38
Total quality management & business excellence
36
Cogent business & management
25
Quality management journal : QMJ
22
Services marketing quarterly
21
The service industries journal
20
International journal of business information systems : IJBIS
19
International journal of services, economics and management
19
Journal of hospitality marketing & management
19
International journal of services and operations management : IJSOM
17
Journal of travel and tourism marketing
15
International journal of business excellence
11
International journal of business excellence : IJBEX
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Journal for global business advancement : JGBA
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Health care management review : HCM review
8
International journal of business and globalisation : IJBG
8
International journal of production research
8
International journal of services technology and management
8
Journal of air transport management
8
Nepalese journal of finance : a publication of Uniglobe College
8
Global business review
7
Health marketing quarterly
7
International journal of quality & reliability management
7
International journal of shipping and transport logistics : IJSTL
7
Nepalese journal of economics : a publication of Uniglobe College
7
Administrative Sciences : open access journal
6
CHE research paper
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
Journal of business economics and management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Problems and perspectives in management : PPM ; international research journal
6
Tourism economics : the business and finance of tourism and recreation
6
Benchmarking : an international journal ; BIJ
5
Journal of industrial engineering and management : JIEM
5
Journal of nonprofit & public sector marketing
5
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ECONIS (ZBW)
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
3
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
4
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
5
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
6
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
7
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
8
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
9
Competence in quality of pharmaceuticals by quality benchmarking : a conceptual discussion
Charyulu, R. Narayana
;
Narayanan, V. Anoop
;
Sandeep, D. S.
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 216-225
Persistent link: https://www.econbiz.de/10013448944
Saved in:
10
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
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