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~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"quality"
~subject:"service quality"
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quality
service quality
Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
Kundenzufriedenheit
47
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
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Product quality
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Produktqualität
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customer satisfaction
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Gesundheitsversorgung
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Health care
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Gesundheitswesen
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AHP-Verfahren
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Messung
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Jordanien
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quality management
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Fuzzy sets
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Fuzzy-Set-Theorie
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India
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Indien
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Patienten
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Patients
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Performance measurement
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Performance-Messung
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SERVQUAL
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Adil, Mohd
3
Boon-Cheong Chew
2
Herrera, Roberto
2
Lay Hong Tan
2
Nasir, Mohd
2
Shahin, Arash
2
Skordoulis, Michalis
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Sweis, Rateb J.
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Syaiful-Rizal Hamid
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Aboumasoudi, Abbas Sheikh
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Adel, Riham
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Agarwal, Sonal
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Aghdaie, Fathollah Amiri
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Ajarmah, Balqees Salem
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Akasheh, Sajad
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Al-Hawary, Sulieman Ibraheem Shelash
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Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Allada, Vijaya Kameswari
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Anber Abraheem Shlash Mohammad
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Anupriya, N. R.
1
Apornak, Arash
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Arabzad, S. Mohammad
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Awasthi, Anjali
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Damali, Uzay
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Delahoz-Dominguez, Enrique
1
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International journal of productivity and quality management : IJPQM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
International journal of services and operations management
35
Total quality management & business excellence
33
Cogent business & management
24
Quality management journal : QMJ
21
Services marketing quarterly
21
Journal of hospitality marketing & management
19
International journal of services, economics and management
18
The service industries journal
17
International journal of business information systems : IJBIS
15
International journal of services and operations management : IJSOM
15
Journal of travel and tourism marketing
15
International journal of business excellence : IJBEX
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Journal for global business advancement : JGBA
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Health care management review : HCM review
8
International journal of business excellence
8
Nepalese journal of finance : a publication of Uniglobe College
8
Health marketing quarterly
7
International journal of business and globalisation : IJBG
7
International journal of services technology and management
7
Nepalese journal of economics : a publication of Uniglobe College
7
Administrative Sciences : open access journal
6
CHE research paper
6
Global business review
6
International journal of electronic customer relationship management : IJECRM
6
International journal of financial services management : IJFSM
6
International journal of shipping and transport logistics : IJSTL
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Problems and perspectives in management : PPM ; international research journal
6
Journal of business economics and management
5
Journal of vacation marketing
5
Manufacturing & service operations management : M & SOM
5
Market : review for marketing theory and practice
5
Tourism economics : the business and finance of tourism and recreation
5
CESifo working papers
4
Discussion paper / Tinbergen Institute
4
European research studies
4
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ECONIS (ZBW)
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
3
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
4
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
5
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
6
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
7
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
8
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
9
Competence in quality of pharmaceuticals by quality benchmarking : a conceptual discussion
Charyulu, R. Narayana
;
Narayanan, V. Anoop
;
Sandeep, D. S.
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 216-225
Persistent link: https://www.econbiz.de/10013448944
Saved in:
10
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
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