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~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
75
Service quality
75
Kundenzufriedenheit
44
Konsumentenverhalten
25
Beziehungsmarketing
19
Relationship marketing
19
service quality
15
customer satisfaction
12
Quality management
11
Qualitätsmanagement
11
Malaysia
8
Customer service
7
Kundenservice
7
Hotel industry
6
Hotellerie
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India
6
Indien
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Mobile communications
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Mobilkommunikation
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SERVQUAL
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Structural equation model
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Strukturgleichungsmodell
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Online retailing
5
Online-Handel
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Students
5
Studierende
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Bank
4
China
4
Confidence
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Dienstleistungssektor
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E-commerce
4
Electronic Commerce
4
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Gesundheitsversorgung
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Health care
4
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Abdul Rahman
2
Akroush, Mamoun N.
2
Norzalita Abd Aziz
2
Abudaqa, Anas
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Alblooshi, Tareq
1
Alireza Habibi
1
Anh T. Ha
1
Anlesinya, Alex
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azli, Moer
1
Baber, Hasnan
1
Bakhshandeh, Ghasem
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Bataineh, Abdullah Q.
1
Bhati, Narender Singh
1
Bidokhti, Bahare Sabzevari
1
Bonuedi, Amy Afi
1
Boon Liat Cheng
1
Brefo-Manuh, Adwoa Benewaa
1
Bukari, Zakari
1
Cham Tat Huei
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Cheah, Jun-Hwa
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Chong, Han-Xi
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Chuah, Stephanie Hui-wen
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Connie, Gan
1
Costa, Renato J. Lopes da
1
Cuong H. Nguyen
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Duan, Guimin
1
Eigbe, Oserere E.
1
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International journal of services, economics and management
International journal of hospitality management
289
Journal of retailing and consumer services
286
Journal of business research : JBR
174
The journal of services marketing
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
130
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
101
Services marketing quarterly
95
Journal of air transport management
72
Journal of service research : JSR
70
Tourism management : research, policies, practice
70
Service business
68
Cogent business & management
67
The TQM journal : the international review of organizational improvement
65
International journal of quality and service sciences
62
International journal of services and operations management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of quality & reliability management
54
Journal of service management
54
Total quality management & business excellence
54
Asia Pacific journal of marketing and logistics
53
International journal of productivity and quality management : IJPQM
50
Managing service quality : MSQ ; an international journal
49
The international journal of bank marketing : IJBM
44
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Quality management journal : QMJ
39
Psychology & marketing
35
International journal of services and operations management : IJSOM
32
International journal of business information systems : IJBIS
31
Journal of service theory and practice : JSTP
30
Journal of strategic marketing
30
European journal of marketing : EJM
29
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of electronic marketing and retailing : IJEMR
29
Journal of retailing
29
Journal of service research
28
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ECONIS (ZBW)
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1
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
2
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
3
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
4
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
5
Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates : a structural equation modelling approach
Alblooshi, Tareq
;
Azli, Moer
;
Hilmi, Mohd Faiz
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10014311188
Saved in:
6
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
7
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
8
Service quality determiners in higher education : the student's perspective
Pekkaya, Mehmet
;
Pulat, Öznur
;
Zeydan, İlknur
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 270-300
Persistent link: https://www.econbiz.de/10014311694
Saved in:
9
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
10
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
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