//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Verhalten"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
1,944
Konsumentenverhalten
1,944
Brand management
400
Markenführung
400
Beziehungsmarketing
373
Relationship marketing
373
Brand image
370
Markenimage
370
Brand
227
Markenartikel
224
Social Web
212
Social web
212
Internet marketing
189
Online-Marketing
189
Customer satisfaction
182
Emotion
180
Online retailing
168
Online-Handel
168
Cognition
161
Kognition
161
Personality psychology
149
Persönlichkeitspsychologie
149
Dienstleistungsqualität
145
Service quality
145
Advertising effects
138
Luxury goods
138
Luxusgüter
138
Werbewirkung
138
Motivation
125
Viral marketing
125
Virales Marketing
125
Einzelhandel
121
Retail trade
121
Arbeitsverhalten
110
Work behaviour
110
Advertising
98
Werbung
94
Experiment
91
Organizational behaviour
91
more ...
less ...
Online availability
All
Undetermined
125
Type of publication
All
Article
181
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
182
Aufsatz in Zeitschrift
182
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
182
Author
All
Balaji, M. S.
5
Barnes, Donald C.
4
Martin, Drew
4
Collier, Joel E.
3
Gustafsson, Anders
3
Prayag, Girish
3
Baker, Thomas L.
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Gallan, Andrew S.
2
Hosany, Sameer
2
Hutzinger, Clemens
2
Japutra, Arnold
2
Krishen, Anjala S.
2
Krishnan, Balaji C.
2
Kunz, Werner
2
McColl-Kennedy, Janet R.
2
Molinillo, Sebastian
2
Núñez-Pomar, Juan
2
Prado-Gascó, Vicente
2
Prentice, Catherine
2
Rana, Nripendra P.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Van Vaerenbergh, Yves
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Witell, Lars
2
Woisetschläger, David
2
Wong, IpKin Anthony
2
Wu, Chih-Wen
2
Xu, Xun
2
Abney, Alexandra K.
1
Abosag, Ibrahim
1
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abulaiti, Gulimire
1
Ageeva, Elena
1
more ...
less ...
Published in...
All
International journal of services and operations management
Journal of business research : JBR
Journal of retailing and consumer services
327
International journal of hospitality management
197
Journal of travel and tourism marketing
125
The journal of services marketing
110
Tourism management : research, policies, practice
103
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
85
Cogent business & management
74
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
73
Tourism management perspectives : TMP
65
Services marketing quarterly
58
The service industries journal
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
51
Psychology & marketing
51
Tourism analysis : an interdisciplinary tourism & hospitality journal
47
Service business
44
Journal of service management
40
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
37
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
34
Journal of Asian finance, economics and business : JAFEB
32
Journal of hospitality and tourism insights
32
The international review of retail, distribution and consumer research
29
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
Journal of vacation marketing
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
more ...
less ...
Source
All
ECONIS (ZBW)
182
Showing
1
-
10
of
182
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
2
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
3
Destination beliefs, event satisfaction and post-visit product receptivity in event marketing : results from a tourism experience
Mainolfi, Giada
;
Marino, Vittoria
- In:
Journal of business research : JBR
116
(
2020
),
pp. 699-710
Persistent link: https://www.econbiz.de/10012257672
Saved in:
4
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
Saved in:
5
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
6
Feeling warm or skeptical? : an investigation into the effects of incentivized eWOM programs on customers' eWOM sharing intentions
Chen, Ruolan
;
Yuan, Ruizhi
;
Huang, Bo
;
Liu, Martin J.
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014383091
Saved in:
7
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
8
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
9
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
10
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->