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~isPartOf:"International journal of services and operations management"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Kundenzufriedenheit"
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Search: subject:"Verhalten"
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Kundenzufriedenheit
Consumer behaviour
84
Konsumentenverhalten
84
Dienstleistungsqualität
53
Service quality
53
Customer satisfaction
50
Beziehungsmarketing
41
Relationship marketing
41
Quality management
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Qualitätsmanagement
25
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Tourismus
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Cognition
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Kognition
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Kundenservice
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Kundenwert
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customer satisfaction
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service quality
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Organizational behaviour
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Product quality
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Produktqualität
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Verhalten in Organisationen
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Dandis, Ala' Omar
4
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Ni, Arnt Kyawt
2
Abu Bakar Sade
1
Abu Siam, Yousef Ibrahim
1
Abu-ElSamen, Amjad A.
1
Ahmad, Zeshan
1
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1
Akroush, Mamoun N.
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1
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1
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1
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1
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1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Azilah Kasim
1
Babayof, Ladan
1
Baccarani, Claudio
1
Boly, Vincent
1
Chang, Lan-Fang
1
Chen, Lisa Y.
1
Chou, Sheng-Fang
1
Chowdhury, Ujjal Yaman
1
Chudhery, Muhammad Adnan Zahid
1
Cioppi, Marco
1
Coelho, Arnaldo
1
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1
Dash, Manoj Kumar
1
Daskin, Mustafa
1
Dini, Mauro
1
Dossena, Giovanna
1
Douglas, Jackie
1
Douglas, Jacqueline
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
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International journal of services and operations management
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
327
International journal of hospitality management
197
Journal of business research : JBR
158
Journal of travel and tourism marketing
125
The journal of services marketing
110
Tourism management : research, policies, practice
103
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
85
Cogent business & management
74
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
73
Tourism management perspectives : TMP
65
Services marketing quarterly
58
The service industries journal
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
51
Psychology & marketing
51
Tourism analysis : an interdisciplinary tourism & hospitality journal
47
Service business
44
Journal of service management
40
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
37
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
34
Journal of Asian finance, economics and business : JAFEB
32
Journal of hospitality and tourism insights
32
The international review of retail, distribution and consumer research
29
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
Journal of vacation marketing
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
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ECONIS (ZBW)
50
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1
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
2
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
3
The path from customer experience to customer citizenship : new adventure is a touristic railway journey
Samsa, Çağlar
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2092-2109
Persistent link: https://www.econbiz.de/10014380900
Saved in:
4
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
5
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
6
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
7
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
8
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
9
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
10
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
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