//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Verhalten"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
307
Konsumentenverhalten
307
Beziehungsmarketing
144
Relationship marketing
144
Dienstleistungsqualität
142
Service quality
142
Customer satisfaction
134
Customer service
44
Kundenservice
44
Emotion
41
Dienstleistungssektor
39
Service industry
39
Beschwerdemanagement
27
Complaint management
27
Einzelhandel
24
Retail trade
24
Online retailing
23
Online-Handel
23
USA
23
United States
23
Viral marketing
23
Virales Marketing
23
Arbeitsverhalten
22
Work behaviour
22
Customer experience
21
Brand management
20
Markenführung
20
Satisfaction
20
Services
20
Brand image
18
Dienstleistung
18
India
18
Indien
18
Markenimage
18
Arbeitszufriedenheit
17
Job satisfaction
17
Social Web
17
Social web
17
Customer integration
16
more ...
less ...
Online availability
All
Undetermined
80
Type of publication
All
Article
133
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
134
Aufsatz in Zeitschrift
134
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
134
Author
All
Klaus, Philipp
4
Collier, Joel E.
3
Mattila, Anna S.
3
Sharma, Piyush
3
Alkire, Linda
2
Bang, Nguyen
2
Barnes, Donald C.
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Gounaris, Spiros
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Akroush, Mamoun N.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Al-Okaily, Nour Salah
1
Ali, Fayaz
1
Allada, Vijaya Kameswari
1
Almanza, Barbara
1
Alrawadieh, Ziad
1
Alsaggaf, Mohammed
1
Alzboun, Nidal
1
Amnuay Saengnoree
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Anbuoli, P.
1
Appiah, Alexander
1
more ...
less ...
Published in...
All
International journal of services and operations management
The journal of services marketing
Journal of retailing and consumer services
327
International journal of hospitality management
197
Journal of business research : JBR
158
Journal of travel and tourism marketing
125
Tourism management : research, policies, practice
103
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
85
Cogent business & management
74
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
73
Tourism management perspectives : TMP
65
Services marketing quarterly
58
The service industries journal
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
51
Psychology & marketing
51
Tourism analysis : an interdisciplinary tourism & hospitality journal
47
Service business
44
Journal of service management
40
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
37
European journal of marketing : EJM
35
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
34
Journal of Asian finance, economics and business : JAFEB
32
Journal of hospitality and tourism insights
32
The international review of retail, distribution and consumer research
29
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
Journal of vacation marketing
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
more ...
less ...
Source
All
ECONIS (ZBW)
134
Showing
1
-
10
of
134
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
2
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
8
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
9
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
10
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->