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~isPartOf:"International journal of services and operations management"
~person:"Gupta, Atul"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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EXQ
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India
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Indian retail banking sector
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Product quality
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Produktqualität
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SERVQUAL
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Service quality
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Viral marketing
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Virales Marketing
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customer experience quality
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customer loyalty
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customer satisfaction
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perceived value
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service quality
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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