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~isPartOf:"International journal of services and operations management"
~person:"Osei, Cosmos Benjamin"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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