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~isPartOf:"International journal of services and operations management"
~subject:"Electronic banking"
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Electronic banking
Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
13
Konsumentenverhalten
13
E-commerce
11
Electronic Banking
11
Electronic Commerce
11
India
11
Indien
11
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
6
Relationship marketing
6
customer satisfaction
5
Bank
4
Bankgeschäft
4
Banking services
4
Factor analysis
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Faktorenanalyse
4
Internet
4
Online retailing
4
Online-Handel
4
Telecommunications industry
4
Telekommunikationssektor
4
Structural equation model
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Strukturgleichungsmodell
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bank
3
service quality
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AHP approach
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AHP-Verfahren
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ATM
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Aerospace industry
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Brand image
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Customer service
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Digital platform
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Digitale Plattform
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Firm performance
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Internet marketing
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Internet-Auktion
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11
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Adil, Mohd
3
Khan, Mohammed Naved
2
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
1
Allada, Vijaya Kameswari
1
Arora, Hitesh
1
Arora, Padmasai
1
Babayof, Ladan
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Karimisefat, Azadeh
1
Khare, Arpita
1
Mishra, Ankita
1
Nazeri, Ali
1
Sadiq, Mohd
1
Shokouhyar, Sajjad
1
Singh, Anurag B.
1
Soofifard, Rahman
1
Sridharan, R.
1
Tripathi, Vikas
1
Unnithan, Anandakuttan B.
1
Varaprasad, G.
1
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International journal of services and operations management
The international journal of bank marketing : IJBM
63
International journal of electronic finance : IJEF
61
Journal of payments strategy & systems
48
Journal of digital banking
42
Journal of financial services marketing : JFSM
35
International journal of business information systems : IJBIS
34
Die Bank
31
International journal of bank marketing
28
Journal of financial services marketing
20
NBER working paper series
20
SpringerLink / Bücher
20
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
19
Journal of retailing and consumer services
19
Journal of business research : JBR
18
Journal of banking & finance
17
The IUP journal of bank management : IJBM
17
AGDI working paper
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Working paper / National Bureau of Economic Research, Inc.
15
Journal of Asian finance, economics and business : JAFEB
14
The service industries journal
14
Online banking security measures and data protection
13
Aspekte der Digitalisierung in Banken
12
Cogent business & management
12
Global business review
12
International journal of economics and finance
12
NBER Working Paper
12
Springer eBook Collection
12
Technological forecasting & social change : an international journal
12
Banking and information technology : BIT ; a strategic report for top management
11
Financial innovation : FIN
11
Gabler Edition Wissenschaft
11
International journal of business innovation and research
11
Management Handbuch eBanking
11
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
11
Finance research letters
10
International journal of financial services management : IJFSM
10
Journal of Islamic marketing
10
Journal of risk and financial management : JRFM
10
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ECONIS (ZBW)
11
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1
The effect of the
internet
banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
2
Exploring key dimensions of e-service quality : a case of Indian banking industry
Agrawal, Vivek
;
Tripathi, Vikas
;
Agrawal, Anand Mohan
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
Saved in:
3
Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd
;
Adil, Mohd
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
Saved in:
4
Automated teller machine performance evaluation using data envelopment analysis approach
Shokouhyar, Sajjad
;
Karimisefat, Azadeh
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 463-479
Persistent link: https://www.econbiz.de/10012008506
Saved in:
5
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
6
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
7
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
8
Refinement of
internet
banking service quality scale : a confirmatory factor analysis approach
Adil, Mohd
;
Akhtar, Asif
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
14
(
2013
)
3
,
pp. 336-354
Persistent link: https://www.econbiz.de/10009720938
Saved in:
9
Employees or technology-based services : a practical study of predicting brand equity within the UAE retail banking context
Al-Hawari, Mohd Ahmad
;
Al-Hawari, Maen Ahmad
- In:
International journal of services and operations management
14
(
2013
)
3
,
pp. 298-320
Persistent link: https://www.econbiz.de/10009720979
Saved in:
10
Internet
banking adoption in a developing country : an empirical study
Varaprasad, G.
;
Sridharan, R.
;
Unnithan, Anandakuttan B.
- In:
International journal of services and operations management
14
(
2013
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10009704262
Saved in:
1
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