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~isPartOf:"International journal of services and operations management"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Consumer behaviour
48
Konsumentenverhalten
48
Dienstleistungsqualität
27
Customer satisfaction
24
Beziehungsmarketing
18
Relationship marketing
18
India
13
Indien
13
customer satisfaction
7
service quality
7
Brand image
6
Markenimage
6
Quality management
6
Qualitätsmanagement
6
Electronic Banking
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Electronic banking
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Holiday behaviour
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Lieferkette
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Supply chain
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Urlaubsverhalten
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Beschwerdemanagement
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Cognition
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Complaint management
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Customer service
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Factor analysis
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Faktorenanalyse
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Kognition
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Kundenservice
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Mobile communications
4
Mobilkommunikation
4
Online retailing
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Online-Handel
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Service industry
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Structural equation model
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Strukturgleichungsmodell
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29
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Khare, Arpita
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
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Anbuoli, P.
1
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1
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Babayof, Ladan
1
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1
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1
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1
Dash, Manoj Kumar
1
Daskin, Mustafa
1
Dhume, Sudheer M.
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Gupta, Atul
1
Handa, Meenakshi
1
Hasliza Hassan
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
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Huiskonen, Janne
1
Jacob, Jayanth
1
Jaradat, Najwan A.
1
Jeng, Mei-yuan
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Jothimurugan, T.
1
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1
Karppinen, Henri
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Kumar, R. Meikanda Ganesh
1
Li, Xiaoying
1
Li, Yibai
1
Lia, Wen-Hung
1
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International journal of services and operations management
Journal of retailing and consumer services
404
International journal of hospitality management
297
Journal of business research : JBR
199
The journal of services marketing
148
Journal of travel and tourism marketing
146
Journal of hospitality marketing & management
127
International journal of contemporary hospitality management
126
Tourism management : research, policies, practice
124
The service industries journal
95
Cogent business & management
87
Services marketing quarterly
80
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
70
Tourism management perspectives : TMP
70
Psychology & marketing
62
Asia Pacific journal of marketing and logistics
60
Journal of service research : JSR
60
Service business
58
Journal of service management
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Tourism analysis : an interdisciplinary tourism & hospitality journal
50
European journal of marketing : EJM
44
The international journal of bank marketing : IJBM
43
Journal of strategic marketing
41
Journal of the Academy of Marketing Science
40
Journal of air transport management
39
International journal of electronic marketing and retailing : IJEMR
38
Journal of Asian finance, economics and business : JAFEB
38
Journal of hospitality and tourism insights
38
International journal of retail & distribution management
37
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
35
Journal of retailing
35
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
The TQM journal : the international review of organizational improvement
32
International journal of services, economics and management
31
Journal of Islamic marketing
31
Managing service quality : MSQ ; an international journal
31
The international review of retail, distribution and consumer research
31
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ECONIS (ZBW)
29
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1
The visiting motivation, perceived value and future behavioural intentions of winery tourists
Yeh, Tsu-ming
;
Jeng, Mei-yuan
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 354-369
Persistent link: https://www.econbiz.de/10011403696
Saved in:
2
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
3
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
4
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
5
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
6
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
7
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
8
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
9
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
10
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
Saved in:
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