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Journal of business economics : JBE
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Return on Customer Satisfaction : wie rentabel sind Maßnahmen zur Steigerung der Zufriedenheit?
Fischer, Marc
;
Herrmann, Andreas
;
Huber, Frank
- In:
Journal of business economics : JBE
71
(
2001
)
10
,
pp. 1161-1190
Persistent link: https://www.econbiz.de/10001614204
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