//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer service"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer service
74
Kundenservice
74
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
32
Konsumentenverhalten
32
Beschwerdemanagement
25
Complaint management
25
Salespeople
11
Verkaufspersonal
11
Dienstleistungssektor
10
Einzelhandel
10
Retail trade
10
Service industry
10
Service recovery
10
Customer experience
8
Service encounter
8
Service failure
8
Arbeitsverhalten
7
Work behaviour
7
Arbeitszufriedenheit
6
Customer integration
6
Job satisfaction
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Viral marketing
6
Virales Marketing
6
Emotion
5
Frontline employees
5
Leistungsmotivation
5
Work motivation
5
Arbeitskräfte
4
E-commerce
4
Electronic Commerce
4
Satisfaction
4
more ...
less ...
Online availability
All
Undetermined
55
Type of publication
All
Article
74
Type of publication (narrower categories)
All
Article in journal
74
Aufsatz in Zeitschrift
74
Language
All
English
74
Author
All
Gustafsson, Anders
4
Voorhees, Clay M.
3
De Keyser, Arne
2
Holmqvist, Jonas
2
Hutzinger, Clemens
2
Lee, Na Young
2
Noble, Stephanie M.
2
Shams, Poja
2
Van Vaerenbergh, Yves
2
Weitzl, Wolfgang
2
Witell, Lars
2
Zablah, Alex R.
2
Abney, Alexandra K.
1
Abston, Kristie A.
1
Aghazadeh, Hashem
1
Alkire, Linda
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Angell, Robert J.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Azab, Carol
1
Azemi, Yllka
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Barnes, Donald C.
1
Beeler-Connelly, Lisa L.
1
Biraglia, Alessandro
1
Boichuk, Jeffrey P.
1
Bolton, Ruth N.
1
Bone, Sterling
1
Bowen, David E.
1
Boyd, Eric
1
Brady, Michael K.
1
Breazeale, Michael J.
1
Brengman, Malaika
1
Briggs, Elten
1
Budhathoki, Tribikram
1
Béal, Mathieu
1
Calantone, Roger J.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of retailing
Journal of retailing and consumer services
77
The journal of services marketing
76
International journal of hospitality management
70
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
International journal of contemporary hospitality management
29
Journal of service research
24
Psychology & marketing
21
Services marketing quarterly
21
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
16
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Tourism management : research, policies, practice
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
The journal of business & industrial marketing
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
more ...
less ...
Source
All
ECONIS (ZBW)
74
Showing
1
-
10
of
74
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
2
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
5
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
6
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
7
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
8
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
9
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
10
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->