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~isPartOf:"Journal of business research : JBR"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Dienstleistungssektor
Dienstleistungsqualität
240
Service quality
240
Customer satisfaction
137
Kundenzufriedenheit
137
Consumer behaviour
111
Konsumentenverhalten
111
Relationship marketing
103
Beschwerdemanagement
45
Complaint management
45
Customer service
35
Kundenservice
35
Service industry
25
Service failure
23
Service recovery
20
Viral marketing
19
Virales Marketing
19
Customer integration
17
Emotion
17
Kundenintegration
17
Einzelhandel
16
Retail trade
16
Brand management
14
Markenführung
14
Online retailing
14
Online-Handel
14
Brand image
12
Firm performance
12
Markenimage
12
Product quality
12
Produktqualität
12
Satisfaction
12
Unternehmenserfolg
12
China
11
Gesundheitswesen
11
Health care system
11
Customer experience
10
Health care
10
Quality management
10
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113
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English
113
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Balaji, M. S.
5
Mattila, Anna S.
3
Ali, Faizan
2
Arnold, Todd J.
2
Babin, Barry J.
2
Bogicevic, Vanja
2
Choi, Sunmee
2
Gallan, Andrew S.
2
Gustafsson, Anders
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Mahr, Dominik
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Sengupta, Aditi Sarkar
2
Sharma, Piyush
2
Tsang, Alex S. L.
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Woisetschläger, David
2
Wünderlich, Nancy V.
2
Zablah, Alex R.
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Abbasi, Faramarz
1
Abney, Alexandra K.
1
Acquila-Natale, Emiliano
1
Aghazadeh, Hashem
1
Ahrholdt, Dennis C.
1
Akhmedova, Anna
1
Aksoy, Lerzan
1
Akter, Shahriar
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Alhouti, Sarah
1
Ambika, Anupama
1
Anderson, Laurel
1
Andreassen, Tor W.
1
Andreu, Luisa
1
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Journal of business research : JBR
Journal of retailing and consumer services
196
International journal of hospitality management
132
The journal of services marketing
118
The service industries journal
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Services marketing quarterly
63
Journal of service research : JSR
56
Service business
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
53
Journal of service management
51
Journal of travel and tourism marketing
44
Journal of service research
36
Industrial marketing management : the international journal for industrial and high-tech firms
33
The TQM journal : the international review of organizational improvement
33
Cogent business & management
31
International journal of quality and service sciences
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Tourism management : research, policies, practice
30
International journal of services and operations management
28
Journal of strategic marketing
26
International journal of quality & reliability management
25
Journal of the Academy of Marketing Science
25
The international journal of bank marketing : IJBM
25
Journal of air transport management
24
Journal of service theory and practice : JSTP
24
Managing service quality : MSQ ; an international journal
24
Asia Pacific journal of marketing and logistics
23
Total quality management & business excellence
23
International journal of productivity and quality management : IJPQM
22
International journal of production economics
21
Psychology & marketing
21
International journal of electronic customer relationship management : IJECRM
20
Marketing intelligence & planning
20
International journal of services, economics and management
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
19
Journal of marketing
18
European journal of marketing : EJM
17
International journal of services and operations management : IJSOM
17
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ECONIS (ZBW)
113
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1
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
2
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
3
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
6
Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship
Sakiyama, Ryo
;
Dahana, Wirawan Dony
;
Baumann, Chris
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014299258
Saved in:
7
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
8
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
9
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
10
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
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