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~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Professional services"
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Search: subject_exact:"Dienstleistung"
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Customer satisfaction
Professional services
Dienstleistung
44
Services
44
Dienstleistungssektor
25
Service industry
25
Innovation
24
Service innovation
22
Innovation management
18
Innovationsmanagement
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Dienstleistungsqualität
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Service-Dominant Logic
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Ali, Faizan
1
Anokhin, Sergey Alexander
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Bone, Sterling
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Bourke, Jane
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Fombelle, Paul W.
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Gallan, Andrew S.
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Journal of business research : JBR
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
32
FFB-Diskussionspapier
29
The service industries journal
20
The journal of services marketing
18
Schriften des Forschungsinstituts Freie Berufe
15
Prospects for the professions in China
13
Freelancer als Forschungsgegenstand und Praxisphänomen : betriebswirtschaftliche und psychologische Perspektiven
11
Freie Berufe - Einkommen und Steuern (FB€St) : Beiträge aus Wissenschaft, Praxis und Politik
11
Journal of service management
10
Journal of service research : JSR
10
Journal of management studies : JMS
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Schriftenreihe des Instituts für Freie Berufe an der Friedrich-Alexander-Universität Erlangen-Nürnberg
8
The Oxford handbook of professional service firms
8
Professional services firms
7
Services marketing quarterly
7
Freie Berufe - Einkommen, Zeit und darüber hinaus : Forschungsergebnisse für Wissenschaft, Praxis und Politik
6
International trade in professional services : assessing barriers and encouraging reform ; [the OECD organised a second Workshop on Professional Services in Paris on 16 and 17 October 1995]
6
Journal of service research
6
Journal of service theory and practice
6
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
6
Bundesanzeiger / Beilage
5
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
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Der Betrieb
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IFM-Materialien
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IZA Discussion Paper
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International journal of services and operations management
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Journal of operations management
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Journal of retailing and consumer services
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SpringerLink / Bücher
5
Economie et statistique
4
Gabler Edition Wissenschaft
4
International journal of hospitality management
4
International journal of innovation management
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Thünen-series of applied economic theory : working paper
4
Accounting, auditing & accountability journal
3
Discussion paper series / IZA
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Europäische Hochschulschriften / 5
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ECONIS (ZBW)
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1
How do non-innovative firms start innovation and build legitimacy? : the case of professional service firms
Villani, Elisa
;
Linder, Christian
;
Lechner, Christian
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 614-625
Persistent link: https://www.econbiz.de/10012665749
Saved in:
2
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
3
Innovation in legal services : the practices that influence ideation and codification activities
Bourke, Jane
;
Roper, Stephen
;
Love, James H.
- In:
Journal of business research : JBR
109
(
2020
),
pp. 132-147
Persistent link: https://www.econbiz.de/10012238037
Saved in:
4
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
5
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
8
Applying complexity theory to deepen service dominant logic : configural analysis of customer experience-and-outcome assessments of professional services for personal transformatio...
Wu, Pei-ling
;
Yeh, Shih-shuo
;
Huan, Tzung-cheng
; …
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1647-1670
Persistent link: https://www.econbiz.de/10010379252
Saved in:
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