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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Hospital"
~subject:"Kundenservice"
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Search: "Dienstleistungsqualität"
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Hospital
Kundenservice
Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
19
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
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Markenimage
9
Quality management
8
Qualitätsmanagement
8
Arbeitsverhalten
7
Holiday behaviour
7
Product quality
7
Produktqualität
7
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29
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Bai, Billy
2
Li, Minglong
2
Qiu, Hailian
2
Anning-Dorson, Thomas
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Chen, Haipeng
1
Chen, Shu-Hsiang
1
Cheng, Bao
1
Chi, Oscar Hengxuan
1
Choo, Wei Chong
1
Chu, Peng-Xu
1
DiPietro, Robin B.
1
Dong, Yun
1
Fakharian, Meysam
1
Fan, Alei
1
Gazzoli, Gabriel
1
Givens, Kayde D.
1
González-Mansilla, Oscar Luis
1
Gui, Chenglin
1
Guo, Gongxing
1
Gursoy, Dogan
1
Hartman, Katherine B.
1
Herington, Carmel
1
Hua, Nan
1
Ji, Xiaotong
1
Jin, Dan
1
Jolly, Phillip M.
1
Kim, Chloe Shinae
1
Kim, Mi Ran
1
Kim, Peter Beomcheol
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Kim, Youngsun Sean
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Knutson, Bonnie J.
1
Koc, Erdogan
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Lei, Chao
1
Lim, Weng Marc
1
Lin, Hongxia
1
Liu, Mingwei
1
Ma, Erdan
1
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Journal of hospitality marketing & management
International journal of hospitality management
102
Health care management review : HCM review
73
Journal of retailing and consumer services
61
The journal of services marketing
56
Journal of business research : JBR
43
Journal of health economics
40
Working paper / National Bureau of Economic Research, Inc.
37
International journal of contemporary hospitality management
36
Journal of health organization and management
36
NBER working paper series
34
Quality management journal : QMJ
32
NBER Working Paper
31
The service industries journal
31
The TQM journal : the international review of organizational improvement
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Health marketing quarterly
23
Journal of service management
23
Health economics
21
International journal of productivity and quality management : IJPQM
21
Management science : journal of the Institute for Operations Research and the Management Sciences
20
International journal of quality and service sciences
19
Service business
18
Services marketing quarterly
18
Total quality management & business excellence
18
Journal of service research
17
Journal of service research : JSR
17
Tourism management : research, policies, practice
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of travel and tourism marketing
16
Health care management science
15
International journal of services and operations management
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of quality & reliability management
14
Journal of service theory and practice
14
Technological forecasting & social change : an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
Manufacturing & service operations management : M & SOM
12
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ECONIS (ZBW)
29
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
3
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
4
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
5
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
8
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
9
Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao
;
Guo, Gongxing
;
Dong, Yun
;
Peng, Yan
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
Saved in:
10
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
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