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~isPartOf:"Journal of hospitality marketing & management"
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Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
20
Hospital
17
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Kundenservice
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Quality management
8
Qualitätsmanagement
8
Arbeitsverhalten
7
Holiday behaviour
7
Product quality
7
Produktqualität
7
Urlaubsverhalten
7
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137
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English
137
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Goh, Ben
3
Jin, Naehyun Paul
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Prentice, Catherine
3
Wilkins, Hugh
3
Amin, Muslim
2
Assaker, Guy
2
Bai, Billy
2
Bowden, Jana
2
Cobanoglu, Cihan
2
Fan, Alei
2
Gil Saura, Irene
2
Grobelna, Aleksandra
2
Gursoy, Dogan
2
Han, Heesup
2
Herington, Carmel
2
Hsu, Cathy H. C.
2
Huffman, Lynn
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Peter Beomcheol
2
Koc, Erdogan
2
Lee, Seonjeong
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qiu, Hailian
2
Qu, Hailin
2
Ro, Heejung
2
Severt, Denver E.
2
Sparks, Beverley
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
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Journal of hospitality marketing & management
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
137
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1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality
service
quality
during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
3
Modeling consumers' trust in mobile food delivery apps : perspectives of technology acceptance model, mobile
service
quality
and personalization-privacy theory
Diep Ngoc Su
;
Nguyen An Ngoc Nguyen
;
Ly Ngoc Thi Nguyen
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 535-569
Persistent link: https://www.econbiz.de/10013327147
Saved in:
4
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
5
The influence of leadership commitment to
service
quality
on hotel employees' brand citizenship behavior : a mediation and moderation analysis
Hung Trong Hoang
;
Nga Thi Thuy Ho
;
Nguyen, Ninh
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 369-395
Persistent link: https://www.econbiz.de/10013177434
Saved in:
6
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
7
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
8
Emotional exhaustion and its consequences for hotel
service
quality
: the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
9
Effects of social interaction flow on experiential quality,
service
quality
and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
10
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
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