//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~person:"Bolton, Ruth N."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
4
Relationship marketing
4
Customer integration
2
Kundenintegration
2
USA
2
United States
2
Cash Flow
1
Cash flow
1
Consumer behaviour
1
Customer satisfaction
1
Customer value
1
Dienstleistungsmarketing
1
Knowledge management
1
Konsumentenverhalten
1
Kundenwert
1
Kundenzufriedenheit
1
Market segmentation
1
Marktsegmentierung
1
Portfolio selection
1
Portfolio-Management
1
Services marketing
1
Wissensmanagement
1
cash flow variability
1
customer lifetime value
1
customer portfolio management
1
customer satisfaction
1
loyalty programs
1
relationship marketing
1
segmentation
1
service management
1
more ...
less ...
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Bolton, Ruth N.
Verhoef, Peter C.
10
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Hollebeek, Linda D.
5
Malthouse, Edward C.
5
Sesé, F. Javier
5
Beatty, Sharon E.
4
Krafft, Manfred
4
Polo-Redondo, Yolanda
4
Wangenheim, Florian von
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Bijmolt, Tammo H. A.
3
Doorn, Jenny van
3
Gensler, Sonja
3
Kumar, V.
3
Lemon, Katherine N.
3
Libai, Barak
3
Parasuraman, A.
3
Pfeifer, Phillip E.
3
Rafaeli, Anat
3
Reinartz, Werner J.
3
Ruyter, Ko de
3
Shankar, Venkatesh
3
Skiera, Bernd
3
Wieseke, Jan
3
Wiesel, Thorsten
3
Bacile, Todd J.
2
Bell, Simon J.
2
Benoit, Sabine
2
Bolton, Ruth
2
Buoye, Alexander
2
Chan, Kimmy Wa
2
Danaher, Peter J.
2
Dong, Beibei
2
Eelen, Jiska
2
Eggert, Andreas
2
Eigenraam, Anniek W.
2
Evans, Kenneth R.
2
more ...
less ...
Published in...
All
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
MSI reports : working paper series
2
Handbook of relationship marketing
1
Handbook of research on customer engagement
1
Handbook of research on customer equity in marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing research : JMR
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Marketing strategy collection
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
2
Why attachment security matters : how customers' attachment styles influence their relationships with service firms and service employees
Mende, Martin
;
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 285-301
Persistent link: https://www.econbiz.de/10009383342
Saved in:
3
Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
4
Customer engagement : opportunities and challenges for organizations
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 272-274
Persistent link: https://www.econbiz.de/10009383389
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->