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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Dienstleistungsmarketing"
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Dienstleistungsmarketing
Beziehungsmarketing
195
Relationship marketing
195
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
50
Service quality
50
Internet marketing
31
Online-Marketing
31
Social Web
31
Social web
31
Customer value
25
Kundenwert
25
Customer integration
24
Kundenintegration
24
Dienstleistungssektor
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Service industry
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19
United States
19
Brand management
18
Customer service
18
Kundenservice
18
Markenführung
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Beschwerdemanagement
14
Complaint management
14
Services
14
Viral marketing
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Virales Marketing
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Brand image
13
Dienstleistung
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Markenimage
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Online retailing
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Online-Handel
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Services marketing
12
Confidence
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Emotion
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Bacile, Todd J.
1
Berry, Leonard L.
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Chandler, Jennifer D.
1
Doorn, Jenny van
1
Eggert, Andreas
1
Flynn, Andrea Godfrey
1
Garnefeld, Ina
1
Han, Xiaoyun
1
Haumann, Till
1
Haws, Kelly L.
1
Helm, Sabrina
1
Hopkins, Lucas M.
1
Huang, Ming-hui
1
Kolberg, Anika
1
Kwortnik, Robert J.
1
Lemon, Katherine N.
1
Lusch, Robert F.
1
Mayser, Sabine
1
Mende, Martin
1
Mikolon, Sven
1
Mittal, Vikas
1
Nass, Stephan
1
Pick, Doreén
1
Polo-Redondo, Yolanda
1
Pugh, Harrison B.
1
Rust, Roland T.
1
Seiders, Kathleen
1
Sesé, F. Javier
1
Swilley, Esther
1
Wang, Chunxiao
1
Wangenheim, Florian von
1
Wieseke, Jan
1
Ye, Christine
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
The journal of services marketing
23
Journal of retailing and consumer services
10
Journal of service management
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Kundenbeziehungen im Dienstleistungsbereich
7
Journal of the Academy of Marketing Science
6
SpringerLink / Bücher
6
Basler Schriften zum Marketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Journal of business research : JBR
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
International journal of contemporary hospitality management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Managing consumer services : factory or theater?
4
The international journal of bank marketing : IJBM
4
European journal of marketing
3
Fokus Dienstleistungsmarketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Marketing theory
3
The journal of business & industrial marketing
3
The service industries journal
3
Tourism management : research, policies, practice
3
Advances in services marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Beiträge zum Controlling
2
Dienstleistungsmanagement : Jahrbuch
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Edward Elgar E-Book Archive
2
Elgar original reference
2
Freiberger Arbeitspapiere
2
Gabler Edition Wissenschaft
2
Gabler-Edition Wissenschaft
2
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
2
International journal of services and operations management
2
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ECONIS (ZBW)
12
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Saved in:
3
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
4
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
5
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
6
From firm-controlled to consumer-contributed : consumer co-production of personal media marketing communication
Bacile, Todd J.
;
Ye, Christine
;
Swilley, Esther
- In:
Journal of interactive marketing : a quarterly …
28
(
2014
)
2
,
pp. 117-133
Persistent link: https://www.econbiz.de/10010399436
Saved in:
7
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
8
Walk your talk : an experimental investigation of the relationship between word of mouth and communicators' loyalty
Garnefeld, Ina
;
Helm, Sabrina
;
Eggert, Andreas
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 93-107
Persistent link: https://www.econbiz.de/10008826884
Saved in:
9
Why attachment security matters : how customers' attachment styles influence their relationships with service firms and service employees
Mende, Martin
;
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 285-301
Persistent link: https://www.econbiz.de/10009383342
Saved in:
10
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
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