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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Services"
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Search: "Customer relationship management"
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Services
Beziehungsmarketing
195
Relationship marketing
195
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
50
Service quality
50
Internet marketing
31
Online-Marketing
31
Social Web
31
Social web
31
Customer value
25
Kundenwert
25
Customer integration
24
Kundenintegration
24
Dienstleistungssektor
23
Service industry
23
USA
19
United States
19
Brand management
18
Customer service
18
Kundenservice
18
Markenführung
18
Beschwerdemanagement
14
Complaint management
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Dienstleistung
13
Markenimage
13
Online retailing
13
Online-Handel
13
Dienstleistungsmarketing
12
Services marketing
12
Confidence
11
Emotion
11
Social media
11
Vertrauen
11
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14
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Alexander, Matthew
1
Barnes, Donald C.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bowen, David E.
1
Chandler, Jennifer D.
1
Collier, Joel E.
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Grewal, Dhruv
1
Haumann, Till
1
Haws, Kelly L.
1
Huang, Ming-hui
1
Jaakkola, Elina
1
Kelly, Stephen J.
1
Kolberg, Anika
1
Kroschke, Mirja
1
Larbig, Christine
1
Lusch, Robert F.
1
McCutcheon, David
1
Mende, Martin
1
Mikolon, Sven
1
Ordanini, Andrea
1
Parasuraman, A.
1
Pervan, Simon J.
1
Roggeveen, Anne L.
1
Rust, Roland T.
1
Schaarschmidt, Mario
1
Schaefers, Tobias
1
Schneider, Benjamin
1
Scott, Don R.
1
Scott, Maura L.
1
Seiders, Kathleen
1
Storey, Chris
1
Tax, Stephen S.
1
Trischler, Jakob
1
Walsh, Gianfranco
1
Wieseke, Jan
1
Wilder, Kelly M.
1
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Published in...
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
The journal of services marketing
23
Journal of service management
15
Journal of retailing and consumer services
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business research : JBR
6
International journal of hospitality management
5
Journal of service research
5
Services marketing quarterly
5
The service industries journal
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
3
Tourism management : research, policies, practice
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
Global mobile commerce : strategies, implementation, and case studies
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of contemporary hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International journal of quality and service sciences
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and standards
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of business market management : JBM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Research in economics and business : Central and Eastern Europe
2
Schriften zum Produktionsmanagement
2
Service business
2
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ECONIS (ZBW)
14
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1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
3
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
4
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
5
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
6
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
7
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
8
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
9
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
10
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
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