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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~subject:"Customer satisfaction"
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Search: subject_exact:"Dienstleistung"
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Customer satisfaction
Dienstleistung
31
Services
31
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Bougoure, Ursula Sigrid
1
Fazal-e-Hasan, Syed
1
Finsterwalder, Jörg
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Journal of retailing and consumer services
NBER working paper series
The journal of services marketing
14
The service industries journal
11
Journal of service management
9
Journal of service research : JSR
9
Services marketing quarterly
7
Journal of service research
5
International journal of hospitality management
4
Journal of business research : JBR
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
SpringerLink / Bücher
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Journal of service theory and practice
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of business innovation and research : IJBIR
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International journal of contemporary hospitality management
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International journal of innovation management
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International journal of quality and service sciences
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International journal of services and operations management
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Journal of marketing
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Journal of marketing theory and practice
2
Management science : journal of the Institute for Operations Research and the Management Sciences
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Psychology & marketing
2
Service business : an international journal
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Academy of Management journal : AMJ
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Acta oeconomica : periodical of the Hungarian Academy of Sciences
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Australasian marketing journal
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Bremer Schriften zur integrierten Produkt- und Prozessentwicklung
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Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
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Dynamik mit Verantwortung
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ECONIS (ZBW)
5
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1
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
2
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
3
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
4
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
5
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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