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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Service business"
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Search: subject:"Customer service"
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Customer service
90
Kundenservice
88
Dienstleistungsqualität
69
Service quality
69
Customer satisfaction
58
Kundenzufriedenheit
58
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
45
Relationship marketing
45
Einzelhandel
15
Retail trade
15
Beschwerdemanagement
14
Complaint management
14
Emotion
13
Satisfaction
13
Dienstleistungssektor
12
Service industry
12
Arbeitszufriedenheit
8
Job satisfaction
8
Service failure
8
Arbeitsverhalten
7
Salespeople
7
Service encounters
7
Service recovery
7
Verkaufspersonal
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Work behaviour
7
Online retailing
6
Online-Handel
6
Artificial intelligence
5
Confidence
5
Customer loyalty
5
Emotional intelligence
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Intelligence
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Intelligenz
5
Künstliche Intelligenz
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Mobile communications
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Mobilkommunikation
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Robot
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English
91
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Prentice, Catherine
4
Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
2
Cambra-Fierro, Jesús
2
Fazal-e-Hasan, Syed
2
Kwamega, Michael
2
Mortimer, Gary
2
Park, Eunil
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Seger-Guttmann, Tali
2
Tang, Chunyong
2
Vilnai-Yavetz, Iris
2
Wang, Chen-Ya
2
Aa, Zanna van der
1
Al Hakim, Zeina T.
1
Altinigne, Nesenur
1
Andersson, Pernille K.
1
Arikan, Esra
1
Arli, Denni
1
Ashill, Nicholas J.
1
Bae, Kunwoo
1
Bagherzadeh, Ramin
1
Bahmannia, Somayeh
1
Balakumar, Karthikeyan
1
Bambauer-Sachse, Silke
1
Becker, Marc
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Bloemer, Johanna M.
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Boakye, Kwabena G.
1
Bougoure, Ursula Sigrid
1
Brengman, Malaika
1
Bressolles, Gregory
1
Brush, Gregory J.
1
Bulmer, Sandy
1
Cao, Hoang-Long
1
Casidy, Riza
1
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Journal of retailing and consumer services
Service business
The journal of services marketing
76
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
International journal of contemporary hospitality management
29
Journal of service research
24
Psychology & marketing
21
Services marketing quarterly
21
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
16
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Harvard-Business-Manager : das Wissen der Besten
13
Tourism management : research, policies, practice
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
The journal of business & industrial marketing
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
91
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1
Rapport with a chatbot? : the underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
Fatima, Johra Kayeser
;
Khan, Md Irfanuzzaman
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462371
Saved in:
2
The impact of intelligent
customer
service
agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive
customer
service
performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
6
Can chatbot
customer
service
match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
7
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online
customer
service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
8
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
9
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
10
Dissecting the mixed effects of human-
customer
service
chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying
;
Niu, Nan
;
Zhao, Zixiang
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
Saved in:
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