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~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungssektor"
~type_genre:"Article in journal"
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Search: subject_exact:"Dienstleistung"
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Dienstleistungssektor
Dienstleistung
18
Services
18
Dienstleistungsqualität
11
Service quality
11
Service industry
10
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Kundenzufriedenheit
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Customer integration
4
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4
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Einzelhandel
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Retail trade
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Airline
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Business process management
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Kim, Kwang-Jae
2
Lim, Chiehyeon
2
Chong, Terrence
1
Darley, William K.
1
Finsterwalder, Jörg
1
Gong, Xiushuang
1
Hänninen, Mikko
1
Jung, Jin Ho
1
Kamarulzaman, Yusniza
1
Keeling, Debbie Isobel
1
Kristensson, Per
1
Kuppelwieser, Volker
1
Kwan, Stephen K.
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1
Mohd-Any, Amrul Asraf
1
Pilawa, Joanna
1
Ruyter, Ko de
1
Ryu, Do-Hyeon
1
Sarker, Moniruzzaman
1
Tian, Hui
1
Valtakoski, Aku
1
Wang, Hanwen
1
Witell, Lars
1
Yoo, Jaewon
1
Yu, Ting
1
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Journal of retailing and consumer services
The service industries journal
36
Journal of business research : JBR
25
The journal of services marketing
25
Journal of service management
24
Journal of service research : JSR
19
Journal of service research
13
International journal of production economics
12
International journal of services technology and management
12
Services marketing quarterly
11
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Service business
9
The journal of business & industrial marketing
9
European review of service economics and management
8
International journal of hospitality management
8
International journal of innovation management
5
International journal of production research
5
International journal of quality and service sciences
5
Journal of service theory and practice
5
International journal of business innovation and research : IJBIR
4
International journal of contemporary hospitality management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Managing service quality : MSQ ; an international journal
4
Business horizons
3
Industry and innovation
3
Information systems and e-business management : ISeB
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Research policy : policy, management and economic studies of science, technology and innovation
3
Revue d'économie industrielle
3
Technology analysis & strategic management
3
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3
Accounting, auditing & accountability journal
2
Amfiteatru economic : an economic and business research periodical
2
Applied economics
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
2
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
3
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
4
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
5
Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon
;
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
Saved in:
6
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
7
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
8
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
9
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
10
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
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