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~isPartOf:"Journal of retailing and consumer services"
~subject:"Service industry"
~subject:"Social web"
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Search: subject_exact:"Complaint management"
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Service industry
Social web
Beschwerdemanagement
43
Complaint management
43
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
21
Konsumentenverhalten
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Service recovery
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Service failure
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Customer service
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Kundenservice
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Justice
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Gerechtigkeit
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Viral marketing
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Virales Marketing
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Mobile communications
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Mobilkommunikation
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Ethiopia
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Online retailing
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Online-Handel
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Perceived justice
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USA
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United States
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Äthiopien
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Brand image
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Brand management
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Bozkurt, Sıddık
1
Chen, Nuoya
1
Chih, Wen-Hai
1
Fan, Xiucheng
1
Fu, Yi-Fan
1
Gligor, David
1
Honora, Andreawan
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Jiao, Jinfeng
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Ku, Hsuan-Hsuan
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Mohanty, Smaraki
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Paul, Justin
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Sahadev, Sunil
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Journal of retailing and consumer services
International journal of hospitality management
8
Journal of business research : JBR
8
The journal of services marketing
7
Journal of hospitality marketing & management
5
Journal of service research : JSR
5
Journal of the Academy of Marketing Science
5
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
International journal of contemporary hospitality management
3
International journal of production economics
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Psychology & marketing
3
The service industries journal
3
Tourism management : research, policies, practice
3
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Asia Pacific journal of marketing and logistics
2
European journal of marketing
2
Fokus Dienstleistungsmarketing
2
Harvard business review : HBR
2
International journal of quality and service sciences
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
SpringerLink / Bücher
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Enhancing knowledge development in marketing ; Vol. 21
1
Enlightening tourism : ET ; a pathmaking journal
1
Environmental and resource economics
1
European journal of international management : EJIM
1
European journal of marketing : EJM
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1
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
2
Social learning effects of complaint handling on social media : self-construal as a moderator
Ku, Hsuan-Hsuan
;
Shang, Rong-An
;
Fu, Yi-Fan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012433330
Saved in:
3
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
4
Distinguishing between the impact of social media public and private compliments on customers' future service recovery expectations
Bozkurt, Sıddık
;
Gligor, David
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502644
Saved in:
5
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
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