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~isPartOf:"Journal of service management"
~isPartOf:"NBER working paper series"
~person:"Birgelen, Marcel van"
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Dienstleistung
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Services
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Betriebliche Wertschöpfung
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Beziehungsmarketing
1
Consumer behaviour
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Customer integration
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Customer satisfaction
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Dienstleistungsberufe
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Emotion
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Kundenintegration
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Birgelen, Marcel van
Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
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Journal of service management
NBER working paper series
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ECONIS (ZBW)
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Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen
;
Bloemer, Johanna M.
;
Birgelen, Marcel van
- In:
Journal of service management
28
(
2017
)
1
,
pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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