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~isPartOf:"Journal of service research"
~person:"Linzmajer, Marc"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
1
Bias
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
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Dienstleistung
1
Dienstleistungsqualität
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Ethnic discrimination
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Ethnic group
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Ethnische Diskriminierung
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Ethnische Gruppe
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Konsumentenverhalten
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Kundenservice
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Relationship marketing
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Service quality
1
Services
1
Systematischer Fehler
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customer-company identification
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ethnic bias
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frontline marketing
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homophily
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rapport
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service encounters
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stereotyping
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Linzmajer, Marc
Ostrom, Amy L.
2
Anderson, Laurel
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Azzari, Courtney Nations
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Brach, Simon
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Downey, Hilary
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Field, Joy M.
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Fotheringham, Darima
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Go Jefferies, Josephine
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McColl-Kennedy, Janet R.
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Journal of service research
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Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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