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~isPartOf:"Journal of service research"
~subject:"Konsumentenverhalten"
~subject:"transformative service research"
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Search: subject_exact:"Dienstleistung"
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Konsumentenverhalten
transformative service research
Dienstleistung
18
Services
18
Dienstleistungssektor
13
Service industry
13
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
8
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsinnovation
5
Kundenzufriedenheit
5
Relationship marketing
5
Service innovation
5
Customer service
4
Dienstleistungsmarketing
4
Innovation
4
Kundenservice
4
Services marketing
4
service design
4
service innovation
4
Artificial intelligence
3
Business services
3
Künstliche Intelligenz
3
Robot
3
Roboter
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3
artificial intelligence
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Automatisierung
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Enterprise architecture
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Service-Dominant Logic
2
Service-dominant logic
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Unternehmensarchitektur
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machine learning
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service experience
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service research priorities
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service robots
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service strategy
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8
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Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Subramony, Mahesh
2
Anderson, Laurel
1
Azzari, Courtney Nations
1
Bagozzi, Richard P.
1
Brach, Simon
1
Böhm, Robert
1
Downey, Hilary
1
Go Jefferies, Josephine
1
Gregory, Gary D.
1
Gummerus, Johanna
1
Jörling, Moritz
1
Linzmajer, Marc
1
Lu, Lu
1
McLeay, Fraser
1
Mende, Martin
1
Ngo, Liem Viet
1
Osburg, Victoria Sophie
1
Paluch, Stefanie
1
Patterson, Anthony
1
Skålén, Per
1
Spanjol, Jelena
1
Wagner, Tillmann
1
Walsh, Gianfranco
1
Yoganathan, Vignesh
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Journal of service research
The journal of services marketing
16
Journal of service research : JSR
12
Services marketing quarterly
10
The service industries journal
10
SpringerLink / Bücher
8
International journal of hospitality management
7
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of service management
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Basler Schriften zum Marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of service theory and practice
3
Berichte aus Energie- und Umweltforschung
2
Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Dynamik mit Verantwortung
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Edition Wissenschaft
2
Gabler Research
2
Innovatives Dienstleistungsmarketing in Theorie und Praxis
2
International journal of business excellence
2
Journal of business economics : JBE
2
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
2
Meddelanden från Svenska Handelshögskolan
2
Nachhaltig wirtschaften konkret
2
Operations research
2
Research
2
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
2
Schriftenreihe Studien zum Konsumentenverhalten
2
Springer eBook Collection / Business and Economics
2
Thünen-series of applied economic theory : working paper
2
Working paper series
2
AMS review : official publication of the Academy of Marketing Science
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
Aktuelle Beiträge zur Dienstleistungsforschung : [im März 2012 fand an der Technischen Universität Kaiserslautern der 16. Workshop Dienstleistungsmarketing statt, der vom Lehrstuhl für Marketing ausgerichtet wurde]
1
American economic journal : a journal of the American Economic Association
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
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ECONIS (ZBW)
8
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1
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
4
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
5
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
8
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
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