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Search: subject:"Robot"
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Robot
11
Roboter
11
Artificial intelligence
7
Consumer behaviour
7
Dienstleistungsqualität
7
Konsumentenverhalten
7
Künstliche Intelligenz
7
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7
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service robots
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anthropomorphism
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service robot
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McLeay, Fraser
2
Belanche, Daniel
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Bolton, Lisa E.
1
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Choi, Sungwoo
1
De Saille, Stevienna
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Deng, Xun
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Mattila, Anna S.
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Paluch, Stefanie
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Rust, Roland T.
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Journal of service research
International journal of production research
79
Technological forecasting & social change : an international journal
52
International journal of hospitality management
37
European journal of operational research : EJOR
28
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Journal of business research : JBR
18
Journal of retailing and consumer services
16
Journal of service management
16
Transportation research / E : an international journal
14
International journal of contemporary hospitality management
13
Electronic markets : EM ; the international journal of electronic commerce and business media
11
International journal of production economics
11
Journal of emerging technologies in Accounting
10
Tourism management perspectives : TMP
10
Journal of hospitality marketing & management
9
The service industries journal
9
Economics letters
8
Service business
8
Tourism management : research, policies, practice
8
International journal of technology management : IJTM
7
European journal of industrial engineering : EJIE
6
Journal of service theory and practice
6
Journal of travel and tourism marketing
6
Research policy : policy, management and economic studies of science, technology and innovation
6
Technology audit and production reserves
6
Economic modelling
5
Economics of innovation and new technology
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IEEE transactions on engineering management : EM
5
Journal of organizational change management
5
Journal of securities operations & custody
5
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
5
Marketing letters : a journal of research in marketing
5
New technology, work and employment
5
Psychology & marketing
5
Transportation science
5
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
5
Benchmarking : an international journal ; BIJ
4
European research studies
4
International journal of manufacturing technology and management
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ECONIS (ZBW)
11
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11
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Date (oldest first)
1
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
3
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
4
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
5
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
6
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
7
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Saved in:
8
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
9
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
10
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
1
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