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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenwert"
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Search: "Customer relationship management"
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Kundenwert
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
96
Konsumentenverhalten
96
Customer satisfaction
94
Kundenzufriedenheit
94
Dienstleistungsqualität
76
Service quality
76
Holiday behaviour
27
Urlaubsverhalten
27
Customer integration
25
Hotel industry
25
Hotellerie
25
Kundenintegration
25
Dienstleistungssektor
24
Service industry
24
Tourism marketing
23
Tourismusmarketing
23
Customer value
21
Viral marketing
19
Virales Marketing
19
Customer service
18
Kundenservice
18
Beschwerdemanagement
17
Brand image
17
Complaint management
17
Emotion
17
Markenimage
17
Social Web
17
Social web
17
Tourism
17
Services
16
Tourismus
16
Betriebliche Wertschöpfung
15
Destination management
15
Destinationsmanagement
15
Dienstleistung
15
Tourism industry
15
Tourismuswirtschaft
15
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21
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Verhoef, Peter C.
3
Sweeney, Jillian C.
2
Wiesel, Thorsten
2
Aksoy, Lerzan
1
Alexander, Matthew
1
Berenguer Contrí, Gloria
1
Bijmolt, Tammo H. A.
1
Block, Frank
1
Bolton, Ruth N.
1
Boo, Soyoung
1
Bradley, Graham
1
Brodie, Roderick J.
1
Buhalis, Dimitrios
1
Busser, James A.
1
Cambra-Fierro, Jesús
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Dolan, Rebecca
1
Donkers, Bas
1
Doorn, Jenny van
1
Eisenbeiß, Maik
1
Faßnacht, Martin
1
Friend, Scott B.
1
González-Mansilla, Óscar
1
Gouthro, Mary Beth
1
Gustafsson, Anders
1
Hardie, Bruce G. S.
1
Jaakkola, Elina
1
Jennings, Gayle
1
Järvi, Henna
1
Kemper, Joya
1
Keränen, Joona
1
Kim, Yumi Park
1
Krafft, Manfred
1
Kruger, Stefan
1
Kumar, V.
1
Lee, Dong-jin
1
Leeflang, Peter
1
Mahr, Dominik
1
Malshe, Avinash
1
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Journal of service research : JSR
Tourism management : research, policies, practice
Journal of business research : JBR
53
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of retailing and consumer services
30
SpringerLink / Bücher
20
International journal of hospitality management
18
Journal of the Academy of Marketing Science
17
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of strategic marketing
14
The journal of services marketing
14
Gabler Edition Wissenschaft
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
The service industries journal
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Journal of marketing research : JMR
10
The journal of product & brand management
10
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Technological forecasting & social change : an international journal
9
Business horizons
8
Springer eBook Collection / Business and Economics
8
European management journal
7
International journal of electronic customer relationship management : IJECRM
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Service business
7
The TQM journal : the international review of organizational improvement
7
Cogent business & management
6
Harvard-Business-Manager : das Wissen der Besten
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
6
The international journal of bank marketing : IJBM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
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ECONIS (ZBW)
21
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1
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
2
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
3
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
4
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
5
Co-created value : multidimensional scale and nomological network
Busser, James A.
;
Shulga, Lenna V.
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
Saved in:
6
Customer-to-customer co-creation practices in tourism : lessons from Customer-Dominant logic
Rihova, Ivana
;
Buhalis, Dimitrios
;
Gouthro, Mary Beth
; …
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 362-375
Persistent link: https://www.econbiz.de/10011842095
Saved in:
7
Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park
;
Boo, Soyoung
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
Saved in:
8
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
9
Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
10
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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