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~isPartOf:"Journal of service research : JSR"
~person:"Dong, Beibei"
~type:"article"
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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ability
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cocreation
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Dong, Beibei
Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
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Wangenheim, Florian von
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Benoit, Sabine
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Libai, Barak
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Malthouse, Edward C.
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McColl-Kennedy, Janet R.
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Merlo, Omar
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Mittal, Vikas
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Journal of service research : JSR
Advances in banking technology and management : impacts of ICT and CRM
1
Journal of marketing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
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Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
2
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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