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~isPartOf:"Journal of service research : JSR"
~person:"Eisingerich, Andreas B"
~person:"Evans, Kenneth R."
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Beziehungsmarketing
7
Relationship marketing
7
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
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customer participation
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customer satisfaction
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Customer analysis
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ability
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attribution of failure
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benefit of participation
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Eisingerich, Andreas B
Evans, Kenneth R.
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
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Hollebeek, Linda D.
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Lemon, Katherine N.
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Parasuraman, A.
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Rafaeli, Anat
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Ruyter, Ko de
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3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
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Danaher, Peter J.
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Dong, Beibei
2
Eggert, Andreas
2
Evanschitzky, Heiner
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Flynn, Andrea Godfrey
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Garnefeld, Ina
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Gong, Taeshik
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Gremler, Dwayne D.
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Harrison, Mary P.
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Malthouse, Edward C.
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Merlo, Omar
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Journal of service research : JSR
Journal of the Academy of Marketing Science
3
The journal of personal selling & sales management : JPSSM
3
Business horizons
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of international marketing
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Journal of retailing and consumer services
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Journal of service research
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MIT sloan management review
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MSI reports : working paper series
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ECONIS (ZBW)
7
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1
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
2
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
3
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
4
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
5
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
6
Doing good and doing better despite negative information? : the role of corporate social responsibility in consumer resistance to negative information
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
; …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10008826886
Saved in:
7
Perceived service quality and custumer trust : does enhancing customers' service knowledge matter?
Eisingerich, Andreas B
;
Bell, Simon J.
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 256-268
Persistent link: https://www.econbiz.de/10003705597
Saved in:
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