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~isPartOf:"Journal of service research : JSR"
~person:"Hennig-Thurau, Thorsten"
~person:"Mittal, Vikas"
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Beziehungsmarketing
4
Relationship marketing
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Consumer behaviour
3
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Customer satisfaction
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Kundenzufriedenheit
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Customer integration
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commitment
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Hennig-Thurau, Thorsten
Mittal, Vikas
Eisingerich, Andreas B
5
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Journal of service research : JSR
Journal of retailing
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Markt und Konsum
2
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
2
Die Betriebswirtschaft : DBW
1
E-Services : opportunities and threats
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Handbuch Kundenbindungsmanagement
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Innovation und Absatz
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of marketing research : JMR
1
Journal of the Academy of Marketing Science
1
Kundenbeziehungen im Dienstleistungsbereich
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Lehr- und Forschungsberichte ; 47 (2001)
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Marketing-mix strategies - distribution strategy and pricing strategy
1
Psychology & marketing
1
Reihe: Marketing und Medien
1
Sammlung Poeschel
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Service quality and management
1
Universität Hannover - Fachbereich Wirtschaftswissenschaften - Lehrstuhl für Marketing I: Markt und Konsum - Publikationen
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ECONIS (ZBW)
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How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
2
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
3
The impact of new media on customer relationships
Hennig-Thurau, Thorsten
;
Malthouse, Edward C.
;
Friege, …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 311-330
Persistent link: https://www.econbiz.de/10008652114
Saved in:
4
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
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