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~isPartOf:"Journal of service research : JSR"
~person:"Rafaeli, Anat"
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Rafaeli, Anat
Eisingerich, Andreas B
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Journal of service research : JSR
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The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
2
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
3
The impact of call center employees' customer orientation behaviors on service quality
Rafaeli, Anat
;
Ziklik, Lital
;
Doucet, Lorna
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 239-255
Persistent link: https://www.econbiz.de/10003705587
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