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~isPartOf:"Journal of service research : JSR"
~subject:"E-commerce"
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Search: "Dienstleistungsqualität"
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E-commerce
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
47
Consumer behaviour
47
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service recovery
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Cho, Yun Kyung
2
Barrutia, José M.
1
Bartl, Christopher
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Falk, Tomas
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Gilsanz, Ainhize
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Gouthier, Matthias H. J.
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Hammerschmidt, Maik
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Hüttel, Björn Armin
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Lenker, Markus
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Mende, Martin
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Menor, Larry J.
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Journal of service research : JSR
Journal of retailing and consumer services
25
Journal of internet commerce
17
International journal of electronic marketing and retailing : IJEMR
12
The service industries journal
12
International journal of hospitality management
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of electronic customer relationship management : IJECRM
9
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of retail and distribution management
7
Cogent business & management
6
International journal of quality & reliability management
6
Journal of electronic commerce research : JECR
6
The journal of services marketing
6
Information systems and e-business management : ISeB
5
International journal of quality and service sciences
5
Journal of Contemporary Issues in Business and Government
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business excellence : IJBEX
4
International journal of electronic business
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of retail & distribution management
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International journal of services and operations management
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International journal of services and operations management : IJSOM
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International journal of services technology and management : IJSTM
4
International journal of services, economics and management
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Journal of business research : JBR
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Journal of hospitality marketing & management
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Journal of strategic marketing
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ECONIS (ZBW)
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1
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
2
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
3
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
4
Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.
;
Gilsanz, Ainhize
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
Saved in:
5
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
6
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
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