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~isPartOf:"Journal of service research : JSR"
~subject:"Kundenwert"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Kundenwert
Salespeople
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
14
Kundenintegration
14
Customer value
13
Dienstleistung
13
Services
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
Services marketing
11
USA
11
United States
11
Viral marketing
10
Virales Marketing
10
Emotion
8
Lieferantenmanagement
8
Supplier relationship management
8
Verkaufspersonal
8
Arbeitsverhalten
7
Confidence
7
Vertrauen
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Value creation
6
frontline employees
6
Preismanagement
5
Pricing strategy
5
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Verhoef, Peter C.
3
Sweeney, Jillian C.
2
Wiesel, Thorsten
2
Agnihotri, Raj
1
Aksoy, Lerzan
1
Alexander, Matthew
1
Altman, Daniel
1
Andzulis, James "Mick"
1
Arnold, Todd
1
Arnold, Todd J.
1
Barnes, Donald C.
1
Bijmolt, Tammo H. A.
1
Black, William C.
1
Block, Frank
1
Bock, Dora E.
1
Bolton, Ruth N.
1
Brady, Michael
1
Brady, Michael K.
1
Brodie, Roderick J.
1
Brown, Tom
1
Cambra-Fierro, Jesús
1
Ciuchita, Robert
1
Collier, Joel E.
1
Danaher, Tracey S.
1
Donkers, Bas
1
Doorn, Jenny van
1
Eisenbeiß, Maik
1
Faßnacht, Martin
1
Folse, Judith Anne Garretson
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Friend, Scott B.
1
Gabler, Colin B.
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Gremler, Dwayne D.
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Grewal, Dhruv
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1
Hardie, Bruce G. S.
1
Haumann, Till
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Iyer, Bala
1
Jaakkola, Elina
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
97
Journal of business research : JBR
72
Journal of retailing and consumer services
48
The journal of personal selling & sales management : JPSSM
40
Journal of the Academy of Marketing Science
37
The journal of business & industrial marketing
36
Journal of marketing
25
International journal of hospitality management
23
SpringerLink / Bücher
23
The service industries journal
21
Journal of strategic marketing
18
The journal of services marketing
18
Journal of personal selling & sales management
17
Gabler Edition Wissenschaft
16
Handbook of research on customer equity in marketing
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of service management
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
Business horizons
11
International journal of contemporary hospitality management
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
11
Journal of retailing
11
European journal of marketing : EJM
10
Journal of business-to-business marketing
10
Journal of marketing research : JMR
10
Marketing intelligence & planning
10
Springer eBook Collection / Business and Economics
10
The journal of product & brand management
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Service business
9
Technological forecasting & social change : an international journal
9
The international journal of bank marketing : IJBM
9
Tourism management : research, policies, practice
9
International journal of electronic customer relationship management : IJECRM
8
Journal of business ethics : JOBE
8
Journal of financial services marketing : JFSM
8
Journal of marketing analytics : JMA
8
Management decision : MD
8
Marketing theory
8
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ECONIS (ZBW)
21
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
4
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
5
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
6
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
7
Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
8
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
9
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
10
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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