//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Orell Füssli Management"
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer retention"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Beziehungsmarketing
3
Relationship marketing
3
Customer satisfaction
2
Customer service
2
Kundenbindung
2
Kundenzufriedenheit
2
Beziehungsmanagement
1
Consumer behaviour
1
Customer retention
1
Dienstleistung
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Konsumentenverhalten
1
Kundenbetreuung
1
Marketing management
1
Marketingmanagement
1
Sales-promotion
1
Service downgrade
1
Service industry
1
Service modification
1
Service quality
1
Services
1
Tiered pricing
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
German
1
English
1
Author
All
Guo, Zhaoyang
1
Lin, Liming
1
Strupat, Ralf R.
1
Zhou, Chenxi
1
Published in...
All
Journal of service theory and practice
Orell Füssli Management
SpringerLink / Bücher
6
Springer eBook Collection / Business and Economics
3
Journal of contemporary management : JMC
2
Zukunft im Handel : Studien für die Praxis
2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Business Analytics
1
Business and Economic Research : BER
1
Business process management journal
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Dutch journal of finance and management
1
Edition Logistik
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Grundlagen des After Sales Marketing
1
Hamburger Schriften zur Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management : IJSOM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of transport economics & policy : JTEP
1
Law and economics
1
MIS quarterly executive
1
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
1
Middle East journal of management : MEJM
1
Nomos eLibrary / Sozial- und Wirtschaftswissenschaften
1
Nomos eLibrary / Wirtschaft
1
Pocket-Power
1
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
2
Das bunte Ei : mit Kundenbegeisterung gewinnen
Strupat, Ralf R.
-
2008
Persistent link: https://www.econbiz.de/10003672770
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->