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~isPartOf:"Journal of strategic marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Elektronischer Datenträger als Beilage"
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Beschwerdemanagement
8
Complaint management
8
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
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Relationship marketing
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service recovery
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Gerechtigkeit
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Justice
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Online retailing
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Online-Handel
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Viral marketing
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Virales Marketing
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service failure
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Altruism
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Altruismus
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Bibliometrics
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Competence
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Competitive analysis
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Customer satisfaction with service recovery
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Customer service
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Devisenmarkt
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Emotion
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Firm performance
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Foreign exchange market
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Gesundheitsberufe
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Aufsatz in Zeitschrift
Elektronischer Datenträger als Beilage
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English
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Sreejesh, S.
2
Abbas, Ghassan
1
Billore, Aditya
1
Brouard, François
1
Chatterjee, Swagato
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Jayasimha, K. R.
1
Ketron, Seth
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Larivet, Sophie
1
MacQuilken, Lisa
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Mai, Enping
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Manu C
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Paul, Justin
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Polonsky, Michael J.
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Radu, Alexandru
1
Robertson, Nichola
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Surachartkumtonkun, Jiraporn
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Thaichon, Park
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Unnithan, Anandakuttan B.
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Journal of strategic marketing
Journal of business research : JBR
69
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
International journal of consumer studies
11
Journal of service research
11
Journal of marketing management : MM
10
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of services and operations management
6
Journal of international consumer marketing
6
Management science : journal of the Institute for Operations Research and the Management Sciences
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1
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
3
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
4
Frontline health professionals' perceptions of their adaptive competences in service recovery
MacQuilken, Lisa
;
Robertson, Nichola
;
Abbas, Ghassan
; …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10012202795
Saved in:
5
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
6
Impact of actual service provider failure on the satisfaction with aggregator
Chatterjee, Swagato
- In:
Journal of strategic marketing
26
(
2018
)
7
,
pp. 628-647
Persistent link: https://www.econbiz.de/10011976365
Saved in:
7
I complain for your good? : re-examining consumer advocacy
Jayasimha, K. R.
;
Billore, Aditya
- In:
Journal of strategic marketing
24
(
2016
)
5
,
pp. 360-376
Persistent link: https://www.econbiz.de/10011637332
Saved in:
8
Complaints are a firm's best friend
Larivet, Sophie
;
Brouard, François
- In:
Journal of strategic marketing
18
(
2010
)
7
,
pp. 537-551
Persistent link: https://www.econbiz.de/10008808932
Saved in:
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