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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Service industry"
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Service industry
Dienstleistungsqualität
76
Service quality
76
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
20
Konsumentenverhalten
20
Quality management
14
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
USA
9
United States
9
Customer service
8
Kundenservice
8
Taiwan
6
Dienstleistungsmanagement
5
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service management
5
Gastronomie
4
Gerechtigkeit
4
Justice
4
Product quality
4
Produktqualität
4
Restaurant industry
4
Sport event
4
Sportveranstaltung
4
Standardisierung
4
Standardization
4
Viral marketing
4
Virales Marketing
4
Bank
3
E-commerce
3
Electronic Commerce
3
Measurement
3
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English
5
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Cheng, Yu-chi
1
Fotopoulos, Christos V.
1
Kafetzopoulos, Dimitrios P.
1
Kongkiti Phusavat
1
Lam, Siew-yong
1
Lang, Bodo
1
Lee, Voon-Hsien
1
Lin, Jiun-sheng Chris
1
Ooi, Keng-boon
1
Psomas, Evangelos L.
1
Tsai, Chia-ching
1
Wu, Chung-yueh
1
Yang, Yung-kai
1
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Published in...
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Managing service quality : MSQ ; an international journal
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
5
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1
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
2
A structural equation model of TQM, market orientation and
service
quality
: evidence from a developing nation
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
Saved in:
3
How word of mouth communication varies across service encounters
Lang, Bodo
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 583-598
Persistent link: https://www.econbiz.de/10009407391
Saved in:
4
The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris
;
Wu, Chung-yueh
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
Saved in:
5
Critical factors for effective implementation of ISO 9001 in SME service companies
Psomas, Evangelos L.
;
Fotopoulos, Christos V.
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 440-457
Persistent link: https://www.econbiz.de/10008662233
Saved in:
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