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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Managing service quality : MSQ ; an international journal
The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
11
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Betriebs-Berater : BB
6
Service business
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Economie et statistique
3
History of retailing and consumption
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Journal of marketing
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
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Cogent business & management
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Der Handel heute : in memoriam Julius Hirsch
2
European journal of marketing : EJM
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European retail research
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Food marketing
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Handbook of hospitality operations and IT
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ECONIS (ZBW)
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1
Online complaining : understanding the adoption process and the role of individual and situational characteristics
Andreassen, Tor W.
;
Streukens, Sandra
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10009770754
Saved in:
2
Self-service technology complaint channel choice : exploring consumers' motives
Robertson, Nichola
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10009534129
Saved in:
3
Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
Wang, Michael Chih-hung
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10009534138
Saved in:
4
The role of technology readiness in self-service technology acceptance
Lin, Jiun-sheng Chris
;
Chang, Hsing-chi
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 424-444
Persistent link: https://www.econbiz.de/10009266590
Saved in:
5
Reputation attributes in retailing services : managerial perspective
Järvinen, Raija
;
Suominen, Kati
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 410-423
Persistent link: https://www.econbiz.de/10009266591
Saved in:
6
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
7
The importance of self-service kiosks in developing consumers' retail patronage intentions
Lee, Hyun-joo
;
Fairhurst, Ann E.
;
Lee, Min-young
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 687-701
Persistent link: https://www.econbiz.de/10009525047
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